Smile! The new video about the bus driver Seattle is talking about Reggie Wilson drives a bus. It's a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And, why would busy people actually wait for him to serve them? Because Reggie is a happy employee who makes his customers smile! Join Reggie on the #27 and watch as he transforms a dreary bus ride into an experience his customers look forward to. It's a ride you'll never forget! SMILE! is for people and organizations who want to deliver great customer service - and have a great time doing it. Hot off the press! 3.5 stars for SMILE! from Training Media Review, the independent review organization. Sincerity - Motivation - Integrity - Laughter - Enthusiasm... These words are the key to how Reggie keeps a positive attitude. He even sings about it! The SMILE! song is now a regular feature on the #27 from downtown Seattle to Coleman Park. "I just saw the SMILE! training video- WOW! What a great tool to train people. I would love to order an extra 100 SMILE buttons, too!" " Manager, Department store "I enjoy the program a great deal. I use it in my orientation program during that dull time after lunch. It picks everyone up and we have a great time. Reggie is such an engaging character that it's almost impossible not to get involved with the video. By the time I have people moving their chairs and singing, they are ready to meet Reggie. We set up the chairs in rows with an aisle- just like a bus- and we sing along. I think the concepts are clear and clearly presented. Oh, and we all wear the SMILE! buttons, too! " Candy Gusst, Director, Training, Beneficial Savings Bank To Preview Smile! at no cost click here

The SMILE! training package includes: 1 - 12 minute video 1 - 25 page Facilitator's Guide complete with large group and small group exercises, participant sheets (reproducible) and background articles about the Inside-Out Model for Customer Service, creating joy at work and the value of laughter at work. 10 - Buttons (just like Reggie's SMILE sign) To Preview Smile! at no cost please email your request and your information to:  service@communicationideas.com The complete package is $595 (Discount is available for government and non-profits.) Government: Purchase at $535 Non-Profits or Educational Entities purchase for $446.25 Rent for $250

Celebrate What's Right With The World by Dewitt Jones One of the Most Inspiring Training Videos With Lessons for Vision, Excellence, Attitude, and Possibility Thinking. Celebrate What's Right With The World teaches what a powerful force having a vision of possibilities can be for you. Do you have a vision for your organization? More importantly, do you have one for yourself? One that gets you excited every morning and keeps you open to possibilities. In this new video Dewitt Jones asks do we choose to see possibilities? Do we really believe they're there? He assures us that we will see it only when we believe it. And when we believe it, we connect with a vision that opens us to possibilities and gives us the courage to soar. Celebrate What's Right With The World provides practical guidelines for applying the seven key concepts, even in the face of critics and challenges. Stunning photography and powerful dialogue also help us see how we can approach our lives with celebration, confidence and grace. Dewitt Jones is one of America's top professional photographers. In his twenty-year career with National Geographic, Dewitt lived the vision of "celebrating what's right with the world." He found that the creative tools he employed as a photographer had an even deeper application when applied directly to his personal and professional life. Each program comes complete with a comprehensive leader's guide, participant workbook, PowerPoint presentation CD-ROM, and pocket reminder cards. Seven Key Concepts: Believe it and you'll see it. Recognize abundance. Look for possibilities. Unleash your energy to fix what's wrong. Ride the changes. Take yourself to your edge.  Be your best for the world. Rent it for $200.00 Purchase it for $795.00 For a Free Preview Call 973-427-3004

Dream It. Walk It. Believe It. Motivation: Dream It. Walk It. Believe It. can help you provide your employees with practical skills to help them achieve their goals at work and at home. People often look at self-motivated individuals and wonder... How do they do it? Where does this internal drive come from? What secret do these individuals have that others do not? What is it about these people that makes them so passionate about what they do? Where does their internal fire come from? Imagine a workplace where everyone chooses to take on more responsibility, bring energy and a positive attitude to work. Imagine a place where people set clear goals and are motivated at work and in their personal lives. Using a narrator and interviews with real people, this program illustrates the three principles of dream It., walk It., believe It. and shows your audience how to become goal setting self-motivated superstars. Training Points: How to find out what you want and why. (dream It.) How to make a plan and execute it. (walk It.) The role faith in yourself plays in accomplishing your goals. (believe it.) Participants will: Identify their goals. Understand what they really want. Realize they have the power to be self-motivated. Create action steps to achieve their goals. Identify a mentor to help them on their journey. Reassess their goals and make sure they are really what they want. This program includes: Complete Training Kit Components: DVD (full length video, companion SMART-START® Motivation and TrainerTALK™ with Sue Mueller) VHS (19 minutes) Facilitator Guide (multiple agenda options) Reproducible Participant Materials Reproducible Self-Study Guide Online Program Resources Trainer Pack Purchase Complete Training Kit for $695.00 Purchase video only / $595.00 See also Start Smart/ Motivation Companion Video

Working Without A Script: Creating a Culture of "Yes, And" -  By Second City Communications The Second City is well known for their improv comedy, their TV shows, and their scores of famous alumni. But what do you and The Second City have in common? Both of you improvise every day! Second City Communications has facilitated successful business training for over 45 years. Their training program, Working Without A Script, teaches how the basics of improvisation will help your organization communicate better, build stronger teams, and create a positive work environment. Just like an improv troupe, organizations need to know how to work together when the plan doesn’t go as planned. Hosted by Keegan-Michael Key, TV personality and Second City alum, along with a talented ensemble cast, Working Without A Script emphasizes that good communication starts with a "yes, and" philosophy. "Yes, and" means embracing and building upon new ideas. It fosters open mindedness and empowers people to think on their feet and take risks. When an organization commits to the "yes, and" philosophy, good things will happen!  Purchase DVD/VHS $595 5-Day Rental DVD/VHS $200.00

WorkSmarts: How to Get Along, Get Noticed, and Get Ahead This brand new video shows employees and supervisors what it really takes to fit in and succeed in an organization. It gives them the "inside scoop" in a clear and friendly manner - covering the unspoken truths we all wish we had known from day one. As successful employees have learned -- sometimes the hard way - career success often depends on "where your head's at and how you act," rather than what you know. It's our attitude, our approach, and our interactions with others that can matter most and set us apart as extraordinary employees. Using a comfortable "between you and me" approach, this video encourages employees to adopt four straightforward strategies (see below) and promotes the idea that if they really give their best effort daily -- rather than worrying about how to get ahead -- they will see results right away. Others will take notice of their professionalism, their personal behavior, and their continual efforts to make a positive impact on the organization. Key Learning Objectives: Be Positive and Proactive Be Accountable and Flexible Be Cooperative and Respectful Communicate and Listen This program come either as a Complete Training Kit or Basic Kit: Complete Training Kit [ENGLISH] Components: DVD (full length video plus vignettes without narration, companion SMART-START® Taking Care of Your Future, TrainerTALK™ with Sue Mueller and classroom slides) VHS (18 minutes) Facilitator Guide (multiple agenda options) Reproducible Participant Materials Reproducible Self-Study Guide Online Program Resources Trainer Pack Purchase Complete Training Kit for  $995.00 Purchase VIDEO ONLY (Available in Spanish) / $895.00

Motivation Companion Video - A Smart-Start Video SMART-START Motivation Companion Video, chosen as one of Training Media Review's 2000 Top 10, uses motivational and inspirational quotes wrapped around music, visual images and graphics to energize your audience. This companion video uses the theme of dream it. walk it. believe it. to prepare your audience for the Motivation: Dream It, Walk It, Believe It program. This companion video may also be used as a stand-alone for any meeting or session when you need your employees to be motivated, inspired and feeling good about themselves. When you purchase the Complete Training Kit for Motivation: Dream It. Walk It. Believe It. or Fearless Facilitation!™, SMART-START® Motivation is included on your DVD.  Program Components: DVD Or VHS  - Length: 4 min.  Purchase: $295 When you purchase the Complete Training Kit for Motivation: Dream It. Walk It. Believe It. Or Fearless Facilitation!™, SMART-START® Motivation is included on your DVD.

Focus Your Vision with Dewitt Jones How can we find our direction, our purpose? When we combine our energy and passion with our focused visions, we give ourselves direction and power. Dewitt Jones, author of the best selling training videos Everyday Creativity and Celebrate What's Right With The World, encourages us to develop our visions and turn them into reality. When we connect with our visions, and in doing so, release our passion; we have a better understanding of who we are, what we stand for, and where we're going. Key Learning Points: Keep Your Vision Focused. Stop, Look, and Listen. Hold On To The Best, Let The Rest Fall Away. Trust Your Intuition. It's Not Trespassing To Go Beyond Your Own Boundaries. Make Your Vision Big Enough. Do You Have Juice In Your Camera? Dream the dream, find that extraordinary vision, and keep it in focus. A Star Thrower Release Includes 1 Leader's Guide, 1 Participant Workbook, 1 CD-ROM with two PowerPoint Presentations and Transcript, and 25 Pocket Reminder Cards / Length: 20 minutes. Purchase Price: $795.00 One Week Rental: $200.00

Motivating Employees: Keep Up the Good Work In order for leaders to motivate their employees, they need to know the underlying principles of motivation. To help them apply those principles, "Motivating Employees" balances theory with application and skill development for a hard-hitting, effective, participative program. The application section contains a survey participants can use to conduct an evaluation of the motivational factors in their area, and an action worksheet to guide them in applying the program's techniques to their jobs. The video, "Keep Up the Good Work," demonstrates a positive model of a leader applying the program's principles through employee recognition. The skill-building section teaches participants to provide positive reinforcement and recognition to their own employees. This program also includes motivational principles from today's leadership experts, including Peter Drucker, John Kotter, and others. Participant will learn to: Describe several concepts of motivation and suggest ways that they can be used on the job Understand the role that recognition plays in improving employee morale and motivation Identify three areas which offer opportunities to provide positive recognition Give honest compliments Cite the importance of an employee's positive performance Communicate high levels of expectations to employees 12-minute video with Leader's Guide and 5 Participant Booklets / Code/ EME/ $595.00    Additional Participant Booklets/Pack of 5/ for $49.75

The Hero Series: America the Beautiful The images in America the Beautiful make the lyrics of the song with the same name come alive! Witness the beauty of America in nature and in its people. This video blends scenes of our great nation with images of the diverse men, women and children who make this the greatest place on Earth to live. The stirring cinematography has made audiences from coast to coast cheer with patriotism. This is an inspiring video that will open any meeting on a positive note! Length: 4 min and 6 min versions Purchase it for $295.00 - DVD or VHS The Hero Series are short, yet powerful programs designed to celebrate patriotism, open a values-based discussion, create culture commitment, promote team spirit, and energize your organization!

The Hero Serie: I Remember (What's Right with America) Take a journey back to a simpler time when sound principles guided us. When the three most popular colors were red, white and blue. You cherished home, family, community and country. A handshake sealed the deal. The "archival-look" footage in I Remember shows the simple elegance and dignity of what is right with America. The transition to scenes of today's life solidifies the importance of the message of those time-honored ideals. The marvelous cinematography has brought audiences to their feet from coast to coast! The Hero Series™ are short, yet powerful programs designed to celebrate patriotism, open a values-based discussion, create culture commitment, promote team spirit, and energize your organization. Length: 5 min/ VHS OR DVD Lease/Purchase: $295.00

Bad Apples: How to Deal with Difficult Attitudes Let's start with the bottom line first. If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, then Bad Apples is for you! Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace. Like the cliche "One bad apple spoils the whole bunch", one person with a bad attitude can have a negative impact on the entire team or company! Bad Apples is a learning experience to help people understand how attitudes impact relationships and provides a process for overcoming attitudes that may be stifling their individual and team performance. Bad Apples can help the bad apples shine! Key Learning Objectives: Recognize and describe the characteristics of a bad attitude. Understand how negativity impacts relationships and performance. Assess a challenging situation and determine an appropriate strategy. Utilize a 5-step process for dealing with difficult people. Identify the reason (s) for someone's poor performance. Develop potential solutions for resolving a problem Regain your positive attitude about the other person or situation. Manage conflict with confidence, resulting in a positive outcome. Length: 23 min, 2 packages available: Complete Training Kit Components: DVD (full length video plus vignettes without narration, companion SMART-START® Attitude: It's All in How You Look at It, interview with subject-matter expert, Michele Matt and TrainerTALK™ with Sue Mueller) VHS (23 minutes) Facilitator Guide (multiple agenda options) Reproducible Participant Materials Reproducible Self-Study Guide  Online Program Resources Trainer Pack Ten Apple Stress Balls Purchase Complete Training Kit for $895.00 Purchase Video Only / $795.00

Smart-Start: Attitude Companion Video This companion video uses inspiring quotes wrapped around music, visual images and graphics to energize your audience about attitudes and the effects they have on relationships and companies. This companion video can prepare your audience for the "Bad Apples" program (see above.) This program may also be used as a stand-alone for any meeting or session when you need your employees to be inspired and feeling good about understanding attitudes and how they impact others. When you purchase the Complete Training Kit for Bad Apples™, SMART-START® Attitude is included on your DVD. Length: 4 min/ VP/ Lease/Purchase: $295

Either Way You're Right II Learn from the hard-won triumphs of Dan Jansen, Steven Speilberg, Oprah Winfrey, and more! This inspiring video is a message of hope for people who let their percieved limitations get in the way of success. Even the most pessimistic viewers will learn how to set their sights higher--both personally and professionally. They'll come face to face with some of the greatest personal triumphs of our time--stories of people who overcame incredible obstacles to push the envelope of success. This updated version of Either Way You're Right is perfect for department meetings...career development programs...technical training...brainstorming sessions...management seminars...and much more. It's the ideal way to foster a lasting "can do" attitude. It's guaranteed to help viewers rethink what's holding them back from excellence! How-To Training Points: How to maintain your stamina for reaching goals How to believe in your dreams, regardless of age or disability How to practice perseverence in the face of criticism How to quit dreaming and take action LENGTH 12 Minutes Purchase VHS $495.00 Rent VHS for 5-Days / $195.00 Purchase DVD /545.00 Rent DVD for 5-Days / $225.00

The Train: Self-fulfilling prophesy Show your employees that their attitudes do make a difference! While some members of your staff may be positive and motivated, others may be negative and counterproductive. The Train helps eliminate negative attitudes. It represents a shocking, try story - within a bizarre twist that illustrates the power of the mind. You can become what you think about! Synopsis A railroad worker who is accidentally locked in a refrigerated boxcar, panics when he realizes he could freeze to death. Five hours later, the man's body is discovered. An investigation finds that the temperature was not cold enough to freeze the human body and there was plenty of air in the boxcar. The man's mental state caused his death. The story is followed by a short discussion of the power of the mind. Length: 7 min. Includes Training Leader's Guide Product Code: PR1325 Rental $100 Purchase $295 Purchase for $295 Rent for $100.00

Building Employee Morale - Missed Opportunities Building Employee Morale is a segment from our 1 on 1: Informal Employee Performance Review program. The video suggests a solution to the problem of employees feeling as if they’ve received a poor score when they’ve been rated as “Meeting Performance Standards.” Training Points ·         Beware of the undercurrent of disappointment flowing FROM management when a team or person does not exceed job standards. ·         Employees who are meeting job standards should be praised for doing so. ·         Don’t be unimpressed by employees who are receiving JUST a Meets Job Standards rating on evaluations. ·         If a Meets Job Standards rating is not an impressive accomplishment, your job standards need to be re-evaluated.   PRICING   Purchase $590.00 (VHS or DVD) 7-Day Short Term License $275 (VHS or DVD)

That's Not My Problem: A Video for Taking Responsibility and Working Together A lively animated video that teaches employees to put out small office fires before they blaze out of control. Viewers are taught to take responsibility by acknowledging problems, avoiding blame and acting before a crisis point is reached. Key Training Points: How to see needs and take responsibility How to face up to problems How to accept and manage responsibility Length: 8 min. VHS FORMAT ONLY Rental $195 Purchase $395

Own It! - Take Ownership of Your Job Imagine a workplace... Where the employees are supportive of one another. Where they strive to be more effective in their jobs. Where each employee makes a positive difference. Where everyone contributes to the success of the organization It's not a dream! It can be a reality! Owen the "OWN IT!" guy introduces you to the good people of one of the nation's most successful pediatric clinics and helps you establish that kind of culture in your organization by presenting the four key principles of job ownership: Caring about what you do Being a team player Going above and beyond Being proud of what you do and where you do it This 20-minute video delivers its messages by sharing the wisdom and experiences of supervisors and front line personnel who have greatly enhanced their work experience by taking ownership of their jobs. OWN IT! shows that when employees own their jobs, productivity improves, customers remain loyal, and frowns turn into smiles. Now only $495 to purchase . For a Free Preview, Call: 1-973-427-3004

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