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SMILE! The New Attitude / Customer Service Best Seller Reggie Wilson drives a bus. It's a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And, why would busy people actually wait for him to serve them? Because Reggie is a happy employee who makes his customers smile! Join Reggie on the #27 and watch as he transforms a dreary bus ride into an experience his customers look forward to. It's a ride you'll never forget! SMILE! is for people and organizations who want to deliver great customer service - and have a great time doing it. Hot off the press! 3.5 stars for SMILE! from Training Media Review, the independent review organization. Sincerity - Motivation - Integrity - Laughter - Enthusiasm... These words are the key to how Reggie keeps a positive attitude. He even sings about it! The SMILE! song is now a regular feature on the #27 from downtown Seattle to Coleman Park. "I just saw the SMILE! training video- WOW! What a great tool to train people. I would love to order an extra 100 SMILE buttons, too!" " Manager, Department store "I enjoy the program a great deal. I use it in my orientation program during that dull time after lunch. It picks everyone up and we have a great time. Reggie is such an engaging character that it's almost impossible not to get involved with the video. By the time I have people moving their chairs and singing, they are ready to meet Reggie. We set up the chairs in rows with an aisle- just like a bus- and we sing along. I think the concepts are clear and clearly presented. Oh, and we all wear the SMILE! buttons, too! " Candy Gusst, Director, Training, Beneficial Savings Bank The SMILE! training package includes: 1 - 12 minute video 1 - 25 page Facilitator's Guide complete with large group and small group exercises, participant sheets (reproducible) and background articles about the Inside-Out Model for Customer Service, creating joy at work and the value of laughter at work. 10 - Buttons (just like Reggie's SMILE sign) For a free preview, please email your request with your information to; service@communicationideas.com The complete package is $595 (Discount is available for government, non-profits, and educational institutions) Government: Purchase at $535 Non-Profits or Educational Entities purchase for $446.25 Rent for $250

How do you put a Giraffe into a refrigerator? Your team will snap to attention with this meeting opener that supercharges everyone's brain From the animators of the best-selling video "Who Moved My Cheese? If meetings and training sessions are an essential part of your organization, you know the importance of getting off to a good start. If your goal is to get everyone to contribute, this quick and quirky video is the way to achieve it. It will challenge any audience to think right out of the gate - and out of the box. Using fun riddles and entertaining animation, this short video will supercharge every one's brain before the real business of the session begins. The video's four problem-solving steps encourage everyone to look at challenges from a new perspective: Consider simple answers before looking for complicated ones. Think about the consequences of your actions. Use all available information. Focus on the big picture, not just a small part of it. Great for: New Hires / Front-line Personnel / Middle Managers / Senior Executives The complete package includes: Video-running time, 5 minute running time + 5 minute discussion Tape includes both Linear and Discussion Versions / Giraffe Bean Bag / Two Participant Pads Rental (5 days) $150.00 Purchase $295.00 For a Free Preview Call: 1-973-427-3004

Celebrate What's Right With The World by Dewitt Jones One of the Most Inspiring Training Videos With Lessons for Vision, Excellence, Attitude, and Possibility Thinking. Celebrate What's Right With The World teaches what a powerful force having a vision of possibilities can be for you. Do you have a vision for your organization? More importantly, do you have one for yourself? One that gets you excited every morning and keeps you open to possibilities. In this new video Dewitt Jones asks do we choose to see possibilities? Do we really believe they're there? He assures us that we will see it only when we believe it. And when we believe it, we connect with a vision that opens us to possibilities and gives us the courage to soar. Celebrate What's Right With The World provides practical guidelines for applying the seven key concepts, even in the face of critics and challenges. Stunning photography and powerful dialogue also help us see how we can approach our lives with celebration, confidence and grace. Dewitt Jones is one of America's top professional photographers. In his twenty-year career with National Geographic, Dewitt lived the vision of "celebrating what's right with the world." He found that the creative tools he employed as a photographer had an even deeper application when applied directly to his personal and professional life. Each program comes complete with a comprehensive leader's guide, participant workbook, PowerPoint presentation CD-ROM, and pocket reminder cards. Seven Key Concepts: Believe it and you'll see it. Recognize abundance. Look for possibilities. Unleash your energy to fix what's wrong. Ride the changes. Take yourself to your edge. Be your best for the world. Rent it for $200.00 Purchase it for $795.00 For a Free Preview Call 973-427-3004

Whale Done!: The Power of Positive Relationships (Available in Spanish too) What does training killer whales have to do with training humans? More than you may think! In this inspirational training program, Ken Blanchard teaches viewers a technique that actually increases employee effectiveness at work, and it's a technique used by the whale trainers of SeaWorld! This training experience consists of two programs: Whale Done!™ and Whale Done! in Action. Whale Done! addresses the question, "Why does this approach work?" Filmed on location at SeaWorld, Blanchard teaches viewers how to improve relationships by building trust, accentuating the positive, and redirecting energy when things get off track. The Whale Done! Approach illustrates to coworkers, managers, and employees that by building positive relationships, they will become more productive, achieve greater results, and create an environment where everyone is genuinely excited about the work they are doing! Whale Done! in Action is a companion video that shows how the Whale Done! Approach is applied to real-life business situations. Blanchard emphasizes two key skills that can have an immediate, positive impact in the workplace: how to give redirection when someone makes a mistake and how to give a Whale Done! Response when you catch someone doing something right. Key Learning Points: Explain the impact that positive relationships and the Whale Done! Approach can have on your organization Identify ways to build trust with others in the organization Identify and implement the five steps of redirection Identify and implement the four steps of the Whale Done! Response The Whale Done! Approach: Build Trust Accentuate the positive When mistakes occur, redirect the energy   Program Components: Two VHS (21-minute Whale Done!™ and 15-minute Whale Done!™ In Action) or DVD (full length video, companion video Accentuate the Positive, interview with subject-matter expert, Ken Blanchard, TrainerTALK™ with Sue Mueller, and classroom slides) Facilitator Guide (multiple agenda options) Participant Workbooks (10/pk) Whale Done!™ Lapel Pins (10/pk) Stuffed Orca Whale VHS (English Or Spanish) Purchase: $995 DVD (English or Spanish) Purchase: $1295

More Than a Gut Feeling III- Best Selling Interviewing Skills Video Program How-To Training Points: How to plan a logical, structured interview that includes pre-planned interview questions../ How to recognize the importance of developing an interview plan based on thorough knowledge of the job../ How to understand that a behavioral example is a specific life-history event that can be used to determine the presence or absence of a skill.../ How to use interviewing techniques that allow for interviewer control ../ How to explain why it is important to make selection decisions based on facts and information, not on a gut feeling ../ How to explain why the concept of "the best predictor of future behavior is past behavior" is so important in the behavioral-based interview process../ How to recognize why some questions cannot be legally asked in the interview process More Than a Gut Feeling III teaches you to select the most qualified job candidate by applying the ever-popular behavioral approachª to interviewing. This method, developed by industrial psychologist Dr. Paul Green, directs you to probe the job applicant for specific examples of their past. The reason is simple: The best predictor of a job applicant's future work behavior is their past work behavior. Viewers of More Than a Gut Feeling III will learn helpful job-related interviewing techniques practiced by so many hiring staffs all over the world. You can refrain from judging an applicant on gut feeling by: asking rapport-building questions; discussing the job; taking notes and explaining why; asking specific, open-ended questions to get specific answers; allowing for silence if necessary; maintaining control; getting contrary evidence and evaluating. This video applies these techniques to the most common interviewing situations and helps you to refrain from judging the candidate on intuition. SPECIAL FEATURE: Dr. Paul Green introduces the video with a personal message about his behavioral approach to interviewing and concludes the video with questions to think about the next time you interview a job candidate. RENT DVD OR VHS For 5 Days / $295.00 Purchase VHS  For $895.00 Purchase DVD For $945.00 For a Free Preview email your request with your information to service@communicationideas.com

Sexual Harassment: Is It or Isn't It? - The Best Seller Classic This Best Seller has been updated to include information from the 1998 U.S. Supreme Court rulings. How To Training Points: ... How to define sexual harassment and offensive behavior that could be considered harassment /... How to spot the types of harassment likely to occur in the workplace /... How to discuss personal feelings about harassment and recognize that everyone has different perceptions of harassment /... How to take appropriate action against sexual harassment /... How to understand the 1998 Supreme Court rulings on sexual harassment in the workplace and how they affect you and your organization You can't assume everyone has the same perception of what sexual harassment is. Nor can you afford to leave any doubts in your employees' minds! Eliminate sexual harassment in your organization by training your employees on what constitutes sexual harassment. Sexual Harassment: Is It or Isn't It? II is a series of 13 short dramatic sexual harassment scenes that take place in a realistic, manufacturing-based environment. Each situation--some subtle, others rather obvious--is followed by a short video break to allow for group discussion. By leading discussions about the short video vignettes, you can help your employees understand that even the most subtle form of sexual harassment is illegal. This video will help you create a non-threatening work environment for your employees. By clearly communicating your organization's policies on sexual harassment, you can reinforce the message that sexual harassment will not be tolerated within your organization. Training Materials Included: Training Leader's Guide with pre-training survey, discussion questions, exercises, post-test and an acknowledgment of sexual harassment training certificate. Also includes a Desk Reference Guide with background information, steps to take to prevent and deal with sexual harassment, EEOC guidelines and four steps for handling a sexual harassment complaint. 5-Day rental VHS Format $295.00 5-Day Rental DVD Format $295.00 Purchase VHS - $795.00 Purchase DVD - $845.00

For special versions of this video for Office / Manufacturing / Retail / Healthcare/ Education, see our Sexual Harassment Page.