'Conflict Resolution Training Videos'

Do you work with individuals or teams—or even larger organizational units—where unresolved conflict is present, and you are exploring how to be a force for positive change in the situation? If so, Facing the Tiger is for you. This new interactive video-based training workshop can make a noticeable difference in the way people see and respond to conflicts when they occur. It has helped thousands of people—and it can help you, your colleagues, and your organization—experience the power and value of conflict utilization and how to release the untapped potential present in every conflict!

Incredible Two Video Set

Includes one Leader’s Guide, and five Participant Workbooks.

Part One: - The Pinch Theory: Making Conflict Constructive:

This segment of the program explores why conflict exists and is inevitable in any dynamic relationship. It illustrates strategies for recognizing when conflict situations may arise and how to reorient potential problems.

Part Two: - The Three Worlds: Communication Breakthroughs at Work:

In this portion of the program you will learn a proven five-step process for addressing conflict so that the conflict goes to work for you, creating a new way of seeing things that respects both points of view and generates breakthroughs in understanding and effectiveness.

Complete Workshop: 3-ring binder with 2 videos and five participant workbooks / Code...FTW / $349.00
 

A Set of 5 Additional Workbooks for 5 participants $29.75

Based on the international best-seller and featuring Dr. Roger Fisher, William Ury and Bruce Patton of the Harvard Negotiation Project and Conflict Management Inc.. This program demonstrates a pragmatic and systematic approach to implementing interest-based negotiation, a powerful strategy for effectively pursuing your interests while simultaneously building long-term relationships.

More than a dozen negotiations based on actual transactions and disputes settled by Conflict Management, Inc., are used to illustrate how to turn an adversarial or confrontational negotiation process into mutual problem solving. Features top executives, corporate lawyers and professional negotiators, making the scenarios feel incredibly realistic.

Providing a running commentary on mistakes that are being made and how to correct them, Fisher, Ury and Patton coach the parties on effective approaches to take. Also available in a 67 minute "Short-Cut" version.

134 min. Includes Facilitator's Guide, Viewer's Guides, Audiotape and Book.

5 Day Rental - DVD or VHS - (Full Version) $375.00

5 Day Rental - DVD or VHS - (Short Version) $250.00

Purchase DVD or VHS - (Full Version) $995.00

For a free preview send your request and infromation to: service@humanext.com

According to management consultant, author, and dynamic lecturer, Dr. Pat Heim, the day we're rid of conflict is the day we die. Conflict, like death and taxes, is something we can bank on throughout our lives. "But one of the great ironies about conflict," says Dr. Heim, "is that conflict is a central component for developing team cohesion in the workplace."

The art of conflict management on the job and in all interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts straight out, or simplify complex conflicts into manageable ones. The end result is a more productive and respectful organization.

Includes discussion guide
Length: 41 minutes

Purchase DVD for $495.00

Redefining Workplace Violence (Winner Telly & Cindy Awards), Series also available in Spanish and Portuguese. Program 1 available in French.

While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different. We deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior. The perpetrators are employees, managers and customers. So are the victims. They are us. Unlike the rare, extreme cases, the more common manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace is a resource designed to help organizations put an end to this other violence - the destructive conflicts that affect us all.

Series Objectives

The Respectful Workplace is a 3 part training series designed to help organizations address the behavioral and values issues that can allow conflicts to escalate. The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations.

Program Contents: 

•  Program 1, Opening the Right Doors (25 minutes) teaches employees skills for dispute resolution and diffusing hostility. We learn to take responsibility for eliminating intimidation, bullying and harassment from our workplace culture.
• Program 2, Diffusing Hostility through Customer Service (25 minutes), takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first.
• Program 3, Managing Harmony (26 minutes), defines the role leaders must play in creating and supporting a non-violent, respectful workplace. We explore the organizational costs of inappropriate behavior, diffusing hostile situations, aligning policy and behavior with the organization's values, how conflict can be a positive force, and the organization's responsibility to provide effective avenues for dispute resolution.
• The Respectful Workplace - Conflict Resolution Training Scenes is intended to provide trainers, managers and employees with a resource to use in developing conflict resolution skills. The scenes will help employees and supervisors diffuse difficult situations, avoid escalation, improve individual and team performance, and know when a hostile interaction crosses the line and becomes a safety issue.
• The Respectful Workplace - Conflict Resolution Training Scenes consist of 6 dramatizations, each followed by a discussion of the issues presented. The issues addressed include: valuing differences among team members / keeping stereotypes from coloring perceptions /communicating to diffuse hostile situations /working together in a downsizing organization / mediating disputes between employees / settling conflicts that have become personal / clarifying organizational values / looking to our interests, not our positions/ resolving conflicts between employees and their supervisor / hearing the other side in a dispute /identifying help within your organization

  Support Materials: The Respectful Workplace series comes with a comprehensive Facilitator's Guide. Handout pages are incorporated in the guide. Trainers need only to decide which topics would be relevant for individual distribution and which to copy as transparencies. With the purchase of this series, you are granted license to make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization.

Purchase any of the 4 DVDs above for $625.00

20% discount applies to purchases only for the following entities: government, schools and colleges, not-for-profits. Deductions will be made upon settling eligible orders.

Volume discounts apply for 2 or more videos - not to be combined with industry discounts above.

Rent any of the 4 DVDs above for 5 days for $295.00