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Preventing Retaliation in the Workplace Preventing Retaliation in the Workplace: Recognize. Respond. Resolve. Why Train on Retaliation? Here are the top five urgent reasons why organizations should be diligent in preventing retaliation: Retaliation is the fastest growing type of discrimination reported to the Equal Employment Opportunity Commission. A Supreme Court decision in 2006 has made it significantly easier for employees to prove that they are victims of unlawful retaliation. Employees can win retaliation lawsuits, even if the original claim of discrimination, unsafe practices or unethical acts is dismissed. Failure to prevent retaliation may result in the loss of millions of dollars in fees and damages awarded in administrative proceedings or lawsuits. Merely the perception that retaliation is occurring can significantly disrupt the workplace and reduce productivity. About the Program: Preventing Retaliation in the Workplace can help you minimize increasing risk to your organization. Use this program to ensure your managers, supervisors and team leaders fully understand their roles and responsibilities when it comes to preventing retaliation and creating a culture of integrity, compliance and trust. Help all employees prevent retaliation with Retaliation: An Overview for All Employees. This supplemental module is perfect for "just-in-time" reinforcement of your organization's anti-retaliation policies and expectations. Learning Point Highlights: Helps participants understand the negative consequences of retaliation Illustrates situations that are or have the potential to become retaliatory Teaches managers how to recognize, respond to and resolve common types of overt and subtle retaliatory behavior Complete Training Kit Components: DVD that consists of: Preventing Retaliation in the Workplace video for managers (Includes 5-minute Introduction & Overview: What is Retaliation? and 17-minute Applying the Recognize, Respond to and Resolve Model) 5-minute Retaliation: An Overview for All Employees supplemental module 4-minute Companion SMART-START® Retaliation: The Retaliation-Free Workplace Insights Interview with Employment Law Attorney, Jill Jensen-Welch Two VHS that consist of: VHS 1: Preventing Retaliation in the Workplace video for managers (Includes 5-minute Introduction & Overview: What is Retaliation? and 17-minute Applying the Recognize, Respond to and Resolve Model) VHS 2: 5-minute Retaliation: An Overview for All Employees supplemental module Facilitator Guide (includes 90-minute & 60-minute agenda options) Facilitator Resources Reproducible Participant Materials Reproducible Self-Study Guide (available as Online Resource) Online Program Resources Trainer Pack Purchase Complete Kit for $995.00 Purchase video only for $895.00

The Truth Series: Training on Email, Internet, Dress, and Customer Service, The Truth Series™ was created to give trainers the ability to facilitate a learning session on a needed topic in a short amount of time. Each program in the series includes a 4-6 minute session starter video that can be easily incorporated into a current training curriculum or used as a stand-along initiative. Additionally, each program includes support materials that are comprehensive, yet are designed to deliver a complete training course in 60 minutes or less. The Truth Series™ Includes: The Truth About Business Casual The Truth About Customer Service The Truth About Email The Truth About The Internet You can purchase each individual title below or get the complete Truth Series: 4-video training package for just $895.00

The Truth About Business Casual The Truth About Business Casual - A majority of organizations have implemented some form of a business casual policy. While this gives employees more freedom in choosing how they dress and allows for greater comfort, it also gives rise to some concerns. Unfortunately, a standard definition of "business casual" does not exist. For some organizations and employees, it may mean khaki pants and an Oxford shirt; others may see business casual as wool slacks and a blazer. The purpose of this program is to help employees develop and follow an appropriate casual dress policy so the organization can benefit from casual dress, while minimizing its pitfalls. Key Training Points: A business casual policy has both benefits and drawbacks Business casual does not mean anything goes Appropriate business dress will vary from one organization to another, one position to another Good grooming still matters Your ability to dress appropriately will enhance your career Program Material Includes: Leader's Guide / PowerPoint™ Presentation / Two worksheets Note: Materials on CD-ROM can be duplicated with purchase of any program The Truth About Email is part of The Truth Series™. Other titles in the series include: The Truth About Business Casual / The Truth About Email / The Truth About The Internet Purchase DVD or VHS for $495.00 5-day Rental: $200.00

The Truth About Customer Service The Truth About Customer Service - Providing excellent customer service is more effective than trying to compensate after-the-fact for poor service. Customers are more likely to be satisfied and remain loyal, which benefits everyone in the organization. Good customer service requires a sustained, systematic effort to make it easy for others to do business with your organization. It means staying informed and being able to intelligently explain your organization's services and products to customers. It also means making customer communications easy-to-read and being available during convenient hours. The purpose for this program is to help you determine the best way to serve customers. The long-term objective is to foster customer loyalty and continued success. Key Training Points: You're best off by broadly defining the term "customer" Quality customer service does not mean solely relying on rules and regulations Good customer service starts with attitude and ends by taking action Technology changes how you serve your customers Providing poor customer service hurts your organization Program Material Includes: Leader's Guide / PowerPoint™ Presentation / Two worksheets Note: Materials on CD-ROM can be duplicated with purchase of any program The Truth About Email is part of The Truth Series™. Other titles in the series include: The Truth About Business Casual / The Truth About Email / The Truth About The Internet Length: 4 min Purchase VHS or DVD for $495.00 5-day Rental $200.00

The Truth About Email The Truth About Email - While the ease with which email allows us to communicate has helped employees become more productive, it gives rise to several issues. Many people consider email a casual means of communication and it becomes easy to overlook the basic rules of courteous correspondence. It is easy to forget that each transmission creates a permanent record. In addition, it is impossible to predict who may eventually read it. Essentially, employees who send confidential or offensive material through email put their jobs and organizations at risk. The purpose of this program is to help organizations use email appropriately, so that everyone can benefit from this communication medium while also minimizing its risks. Key Training Points: Your recipients appreciate consideration Grammar still counts Email isn't private Email isn't anonymous Email isn't always the answer Personal email should remain personal Program Material Includes: Leader's Guide / PowerPoint™ Presentation / Two worksheets Note: Materials on CD-ROM can be duplicated with purchase of any program The Truth About Email is part of The Truth Series™. Other titles in the series include: The Truth About Business Casual / The Truth About Customer Service / The Truth About The Internet. Length: 4 min Purchase VHS or DVD $495.00 Rent for 5 Days $200.00

The Truth About The Internet The Truth About The Internet - It is easy for employees with Internet access to waste time online. Not only does this impact their productivity, but it also consumes valuable network resources. Employees who send or receive inappropriate material via the Internet, or who head to web-sites with offensive content, may leave their organizations vulnerable to lawsuits and negative publicity. The purpose of this program is to teach why it makes sense to use the Internet safely and appropriately. Then, organizations can benefit from the technology, while minimizing its risks. Key Training Points: Fooling around on the Internet can expose your organization to serious technical risks Surfing in the wrong places can mean expensive lawsuits for your organization Goofing around online while you're on the job wastes time Inappropriately using the Internet can damage your career You can use the Internet effectively, while minimizing its risks Program Material Includes: Leader's Guide / PowerPoint™ Presentation / Two worksheets Note: Materials on CD-ROM can be duplicated with purchase of any program The Truth About Email is part of The Truth Series™. Other titles in the series include: The Truth About Business Casual / The Truth About Email / The Truth About Customer Service Length: 4 min Purchase DVD opr VHS $495.00 Rent it for 5 days $200.00

It's the Law: The Legal Side of Management In the effort to prevent employee lawsuits, are your managers assets or liabilities? By providing them knowledge and tools to handle workplace issues effectively, this program turns managers into a frontline defense against costly litigation. Armed with an understanding of the critical legal issues facing them today, your managers will take a wealth of practical knowledge back to their departments. Learning Point Highlights: Explores critical issues--hiring/firing, discipline, harassment, the ADA and more Details managers’ responsibilities concerning employment law Provides practical examples managers can apply in their departments Complete Training Kit Components: DVD (full length video, companion SMART-START® Employment Law:  The Manager and The Law, interview with subject-matter expert, Mike Moran and TrainerTALK™with Sue Mueller) VHS (22 minutes) Facilitator Guide (multiple agenda options) Reproducible Participant Materials Reproducible Self-Study Guide Online Program Resources Trainer Pack Purchase the Complete Kit $995.00 Purchase Video only $895.00

Jack Cade's Nightmare I: A Supervisor's Guide to Laws Affecting the Workplace A supervisor's job has become complicated to say the least. In today's workplace simply using a "common-sense approach" will not always shield your supervisors and managers from the liability they face. A supervisor's decisions or statements that may appear insignificant can lead to trouble and expose the supervisor and their organization to costly litigation. Supervisors now must comply with an increasing number of laws and regulations – just ask Jack Cade. Jack Cade's Nightmare I: A Supervisor's Guide to Laws Affecting the Workplace was designed to help reduce the potential liability that all organizations and their management staffs face on a daily basis. This training program will sensitize supervisors and managers to the problems and legal liabilities that can arise under the rapidly changing labor and employment laws. Key Training Points: Gain a familiarity of the wide range of employment and labor laws and how they impact supervisors' and managers' daily decisions../ Build awareness of the many lesser known employment-related laws../ Provide general guidance on how to spot problems and avoid mistakes commonly made by supervisors and managers../ Learn the "Watch what you say" rules../ Audience: New and experienced supervisors and managers. Courseware Included in the Jack Cade's Nightmare I: Trainer's Manual/ 5 Participant Manuals/ 2-part Video Case Study (Part I = 23 minutes; Part II = 23 minutes)/ * Rental only includes one Facilitator Manual and 2-part Case Study Video. Participant Manuals must be purchased. Purchase for $795.00 RENT FOR $295   Free Preview -  email your request and information to: service@communicationideas.com Join the Thank God It's Monday mailing list Email: Send Page To a Friend

Do I Know You? Defining, Discovering, and Deciding Whom to Hire - Interviewing and Hiring Skills Too often we make the mistake of thinking that hiring decisions are based on some event, like a good interview or great first impression. But they’re not. See, interviewing and hiring the right new employee for your organization is not just about finding someone, it’s about getting to know them. Like forming any good new relationship, successful hiring decisions are really based on a combination of facts and feelings, of analyzing the information you’ve gathered, and listening to what your intuition is telling you. In other words … Interviewing is a process, not an event. There are three simple steps you can follow to help you find and get to know that perfect new employee. They’re called the "Three D’s". Key Learning Points: Define—Identify must have’s & must do’s. Get to know your new employee before you ever meet them. Discover—Conduct Successful Interviews. The good candidates can do, the right one will do. Decide—Make the Right Choice The real job of hiring is hiring for the job. How to create shared vision. Rent it for $200.00 Purchase it for $625.00

Be S.A.F.E (Not Sorry) Preventing Violence in the Workplace Ensuring Professional & Compliant Behavior About the Program: Each year at work, 1,000 people are homicide victims, and two million people are assaulted. Now, help your employees be S.A.F.E.: Stay aware; Analyze the situation; Factor in feelings; Engage in a solution.  They will learn to recognize behaviors and warning signs of potential threats from coworkers and what steps to take to protect themselves and others. Learning Point Highlights: Alerts employees to be aware of potential threatening behaviors Offers guidelines for responding to and reporting incidents Outlines four steps for preventing workplace violence Complete Training Kit Components: DVD (full length video plus vignettes without narration, companion SMART-START® Workplace Violence: Before It's Too Late, interview with subject-matter expert, Ted Williams, TrainerTALK™ with Sue Mueller and classroom slides) VHS (17 minutes) Facilitator Guide (multiple agenda options) Reproducible Participant Materials Reproducible Self-Study Guide Online Program Resources Trainer Pack Purchase Complete Kit for $995.00 Purchase Video Only - Available in Spanish for $895.00

SMART-START- Before It's To Late Companion Video Workplace Violence: Before It's Too Late - A SmartStart Companion Video is another video program in the award winning Smart Start series. This short video is designed for any session in which you plan to heighten your employees' awareness about workplace violence in any of its forms. The video encourages people to recognize and speak up about outbursts of anger, intimidation or humiliation, threats, harassment, stalking, and others - before it's too late and someone gets hurt. The video illustrates that: Violence takes many forms other than people using weapons People build towards violent acts and don't just snap It's important to see behavior as part of an overall pattern Everyone's job is to speak up…before it's too late The video is ideal for preparing your audience for a session on dealing directly with workplace violence and works well with Before It's Too Late training program. Length: 4 min/ VP/ Lease/Purchase: $295 Get free ideas and tools for a better workplace.. Get the Thank God It's Monday Newsletter Email:

Legal Briefs: Supreme Series- the most comprehensive employment law training available today The Legal Briefs Supreme Series is the most unique, practical, easy-to-use, employment law training available today. Why? Instead of the usual mind-numbing "legal speak" and "information dump", each title focuses on a specific law, identifies the most common issues and potholes managers and organizations face-and presents easily understood, legally accurate answers and actions your managers can implement immediately. The Complete Employment Law Package includes these 8 video programs (described in detail below): Legal Briefs: The Americans With Disabilities Act Legal Briefs: Recruiting & Hiring Legal Briefs: Harassment & Discrimination Legal Briefs: Discipline & Termination Legal Briefs: The Family and Medical Leave Act Legal Briefs: Workplace Violence: A Legal Role Legal Briefs: Substance Abuse Legal Briefs: Workplace Privacy

1- Legal Briefs Modules: The ADA: Tough Questions & Straight Answers Experts Share What Every Manager Should Know About the Americans With Disabilities Act (ADA) About the Program: Do your managers really understand the Americans with Disabilities Act and their responsibilities for complying with it? This program provides accurate legal information to help managers understand what is expected of them, how to sort through the tough issues and respond effectively.  Your managers will get a better grasp of how the Act impacts them and find key answers to their most frequently asked questions. Learning Point Highlights: Educates managers about the Americans with Disabilities Act Provides critical legal information to guide decision making case-by-case Provides answers to the most frequently asked questions about ADA Complete Training Kit Components: DVD (full length video, companion SMART-START® Employment Law: The Manager and The Law, interview with subject-matter expert, Ted Williams and TrainerTALK™ with Sue Mueller) VHS (15 minutes) Facilitator Guide (multiple agenda options) Ten Desk Reference Guides Online Program Resources Trainer Pack Purchase the Complete Kit for $695.00 On sale Online Program Resources Purchase Video Only for $595.00

2- Legal Briefs Module: Recruiting & Hiring - A Managers Guide To Staying Out Of Court A Manager’s Guide to Staying Out of Court About the Program: Recruiting and hiring can be a legal minefield for managers. This program equips them with the skills they need to avoid legal pitfalls in finding and hiring the right people. Also, it addresses the most common stumbling blocks, including job descriptions, job advertising, interviewing and equal opportunity concerns. Learning Point Highlights: Explores a range of legal issues surrounding recruiting and hiring employees Addresses common and dangerous potholes to avoid Provides real-world insight to help with the legal side of hiring Complete Training Kit Components: DVD (full length video, companion SMART-START® Employment Law: The Manager and The Law, interview with subject-matter expert, Ted Williams and TrainerTALK™ with Sue Mueller) VHS (17 minutes) Facilitator Guide Reproducible Participant Materials  Online Program Resources Trainer Pack Purchase the Complete Kit for $695.00 Purchase Video Only (also available in Spanish)for $595.00

3- Legal Brief: Discipline & Termination - Improving Performance and Reducing Liability About the Program: Discipline and termination are critical legal issues managers deal with regularly, though not always effectively. This program remedies that with plain-speak language and practical examples that show managers protocol and procedures to follow if they are to stay out of court. In addition to preventing litigation, this information also helps an organization to maintain a quality workforce. Learning Point Highlights: Provides complete overview of legal issues surrounding discipline and termination Covers how to avoid unproductive and risky discussions Helps managers avoid common mistakes that lead to lawsuits Complete Training Kit Components: DVD (full length video, companion SMART-START® Employment Law: The Manager and The Law, interview with subject-matter expert, Ted Williams and TrainerTALK™ with Sue Mueller) VHS (14 minutes) Facilitator Guide (multiple agenda options) Ten Desk Reference Guides Online Program Resources Trainer Pack Purchase The Complete Kit for  $695.00 Purchase Video Only for  $595.00

4- Legal Briefs Module: Harassment & Discrimination- Promoting Respect and Preventing Discrimination About the Program: Do your managers know they are legally responsible for addressing harassment and discrimination situations in their workplaces? This program brings them up to speed fast using straightforward language and real-world examples. Managers gain the knowledge, tools and insights they need to protect themselves and their organizations from lawsuits and regulatory actions. Learning Point Highlights: Outlines managers’ responsibilities regarding harassment and discrimination Uses real-world examples to help managers handle situations effectively Provides critical, consistent answers to managers’ primary questions/concerns Complete Training Kit Components: DVD (full length video, companion SMART-START® Employment Law: The Manager and The Law, interview with subject-matter expert, Ted Williams and TrainerTALK™ with Sue Mueller) VHS (14 minutes) Facilitator Guide (multiple agenda options) Ten Desk Reference Guides Online Program Resources Trainer Pack Purchase The Complete Kit for $695.00 Purchase The Video Only (Also Available in Spanish) for $595.00

5- Legal Briefs: FMLA: What Every Manager Should Know About the Program: Many managers believe the Family and Medical Leave Act to be the single most confusing piece of employment law they deal with in the workplace.  This program offers practical and clear examples that help eliminate confusion. Managers gain an understanding of what constitutes qualifying for a leave based on a serious health condition or medical certification. Learning Point Highlights: Explains the Family and Medical Leave Act in clear, straightforward language Explores practical examples and solutions to pertinent topics Details three regular actions needed to insure FMLA compliance Complete Training Kit Components: DVD (full length video, companion SMART-START® Employment Law: The Manager and The Law, interview with subject-matter expert, Ted Williams and TrainerTALK™ with Sue Mueller) VHS (15 minutes) Facilitator Guide (multiple agenda options) Ten Desk Reference Guides Online Program Resources Trainer Pack Purchase The Complete Kit for $695.00 Purchase Video Only for $595.00

6- Legal Brief: Substance Abuse- The Manager's Role in Creating and Maintaining a Drug-Free Workplace Ensuring Professional & Compliant Behavior About the Program: You suspect an employee is “under the influence” while on the job. How do you deal with the situation without putting the organization at risk of a costly lawsuit? This program helps managers deal with the tough problems involving substance abuse in the workplace. Help your managers legally maintain a safe, drug-free work environment on and offsite. Learning Point Highlights: Outlines procedures for addressing employee substance abuse Advises managers on maintaining a safe, drug-free workplace Provides insight into the legal aspects of substance abuse Complete Training Kit Components: DV D (full length video, companion SMART-START® Employment Law: The Manager and The Law, interview with subject-matter expert, Ted Williams and TrainerTALK™ with Sue Mueller) VHS (17 minutes) Facilitator Guide (multiple agenda options) Ten Desk Reference Guides Online Program Resources Trainer Pack Purchase The Complete Kit for $695.00 Purchase Video Only for $595.00

7- Legal Briefs: Workplace Privacy: Does it Really Exist? About the Program: Do your mangers clearly understand the rules about privacy in the workplace? This program examines employees’ right to privacy and your organization’s rights to protect its information and property. Managers will learn how to effectively and legally establish, document, communicate and enforce policies regarding privacy. Learning Point Highlights: Outlines the rules concerning privacy in the workplace Differentiates individuals’ as well as organizations’ privacy rights Gives managers techniques to deal with privacy issues Complete Training Kit Components: DVD (full length video, companion SMART-START® Employment Law: The Manager and The Law, interview with subject-matter expert, Ted Williams and TrainerTALK™ with Sue Mueller) VHS (16 minutes) Facilitator Guide (multiple agenda options) Ten Desk Reference Guides Online Program Resources Trainer Pack Purchase The Complete Kit for $695.00 Purchase Video Only for $595.00

8- Legal Briefs: Workplace Violence: The Legal Role In Keeping Your Workplace Safe Ensuring Professional & Compliant Behavior About the Program: No organization wants its name on the front-page when the headline involves workplace violence. This program explores preventive measures and examines the legal obligations of managers and their organizations. Topics include hiring policies, appropriate responses to angry outbursts, dealing with employee threats, procedures for investigating rumors and the importance of maintaining confidentiality. Learning Point Highlights: Outlines the legal ramifications of workplace violence Educates managers in taking preventive measures against workplace violence Provides a range of techniques to defuse violent situations Complete Training Kit Components: DVD (full length video, companion SMART-START® Employment Law: The Manager and The Law, interview with subject-matter expert, Ted Williams and TrainerTALK™ with Sue Mueller) VHS (17 minutes) Facilitator Guide (multiple agenda options) Ten Desk Reference Guides Online Program Resources Trainer Pack Purchase the Complete Kit for $695.00 Purchase Video Only for $595.00

SMART-START- Employment Law Companion Video Smart Start: Employment Law -The Manager and The Law companion video is an invigorating introductory video appropriate for training sessions focused on key workplace legal issues. In three short minutes, viewers will feel the impact of 19 powerful statements and informational tips that relate to their role as a manager. In addition, the music, visual images and graphics will stimulate your audience about: New perspectives on the decisions you make as a manager Group discussions on legal issues in the workplace Reevaluation of hiring, performance review and termination processes Reevaluation of organizational policies/procedures Open or close any meeting or training session with this thought provoking video - it's also a great way to start "It's The Law" training, or any "Legal Briefs Series" training described above. Length: 3 min / Code: VP/ Lease/Purchase:  $295

Succeeding at Work - The Adventure Begins: New Employee Orientation Training (Winner Crystal Shooting Star and Cindy Awards for Best Video) What does it take to succeed at work? Do your employees know where your organization is going and how they fit in? Are they clear on how their success at work will be measured? Do they understand your organization's "culture" and core workplace values? How do you expect them to treat their colleagues? How should they treat their internal and external customers? Who is ultimately responsible for their success? Succeeding at Work - The Adventure Begins is intended to help new employees explore the behaviors and interpersonal skills that will be essential to their success. Employees will have a clearer idea of... their organization's mission, their performance objectives, their organization's core workplace values, policies on harassment and diversity, appearance and punctuality standards, respectful communications issues... customer service practices, and the need to take responsibility for their own success. Succeeding at Work - The Adventure Begins takes place aboard the Space Cruiser Success as it rockets through the galaxies. As the story unfolds, the crew learns valuable lessons about how they should treat each other, communicate with each other, serve their internal and external customers and value the diverse skills and backgrounds they each bring with them. Succeeding at Work - The Adventure Begins is entertaining and insightful. A great deal of information is covered in a relatively short time. We introduce a fascinating and diverse crew of humans and aliens, each with strengths and challenges that will look strangely familiar to us. The program is divided into modular segments making it easy to further explore the issues raised. Succeeding at Work- The Adventure Begins: PURCHASE /Code QM-SAW /$625.00 RENT FOR $295.00

For Sexual Harassment Training Videos visit our SexHarassment page from the link below. For Diversity Training Videos visit our Diversity page. For training programs on all topics Click here For Online courses in key skills Click here For Organizational / Employee Communication Click here For Free Ideas and Tools Get our eZine: Get the Thank God It's Monday Newsletter Email: