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The Truth Series: Training on Email, Internet, Dress, and Customer Service
The Truth Series™ was created to give trainers the ability to facilitate a learning session on a needed topic in a short amount of time. Each program in the series includes a 4-6 minute session starter video that can be easily incorporated into a current training curriculum or used as a stand-along initiative. Additionally, each program includes support materials that are comprehensive, yet are designed to deliver a complete training course in 60 minutes or less.
The Truth Series™ Includes:
- The Truth About Business Casual
- The Truth About Customer Service
- The Truth About Email
- The Truth About The Internet
You can purchase each individual title below or get the complete Truth Series: 4-video training package for just $895.00
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The Truth About Business Casual
The Truth About Business Casual - A majority of organizations have implemented some form of a business casual policy. While this gives employees more freedom in choosing how they dress and allows for greater comfort, it also gives rise to some concerns.
Unfortunately, a standard definition of "business casual" does not exist. For some organizations and employees, it may mean khaki pants and an Oxford shirt; others may see business casual as wool slacks and a blazer.
The purpose of this program is to help employees develop and follow an appropriate casual dress policy so the organization can benefit from casual dress, while minimizing its pitfalls.
Key Training Points:
- A business casual policy has both benefits and drawbacks
- Business casual does not mean anything goes
- Appropriate business dress will vary from one organization to another, one position to another
- Good grooming still matters
- Your ability to dress appropriately will enhance your career Program
Material Includes: Leader's Guide / PowerPoint™ Presentation / Two worksheets
Note: Materials on CD-ROM can be duplicated with purchase of any program
The Truth About Business Casual is part of The Truth Series™. Other titles in the series include: The Truth about Customer Service / The Truth About Email / The Truth About The Internet
Purchase DVD for $495.00
5-day DVD Rental: $295.00
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The Truth About Customer Service
The Truth About Customer Service - Providing excellent customer service is more effective than trying to compensate after-the-fact for poor service. Customers are more likely to be satisfied and remain loyal, which benefits everyone in the organization.
Good customer service requires a sustained, systematic effort to make it easy for others to do business with your organization. It means staying informed and being able to intelligently explain your organization's services and products to customers. It also means making customer communications easy-to-read and being available during convenient hours.
The purpose for this program is to help you determine the best way to serve customers. The long-term objective is to foster customer loyalty and continued success.
Key Training Points:
- You're best off by broadly defining the term "customer"
- Quality customer service does not mean solely relying on rules and regulations
- Good customer service starts with attitude and ends by taking action
- Technology changes how you serve your customers
- Providing poor customer service hurts your organization
Program Material Includes: Leader's Guide / PowerPoint™ Presentation / Two worksheets
Note: Materials on CD-ROM can be duplicated with purchase of any program
The Truth About Customer Service is part of The Truth Series™. Other titles in the series include: The Truth About Business Casual / The Truth About Email/ The Truth About The Internet
Length: 4 min
Purchase DVD for $495.00
5-day DVD Rental $295.00
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The Truth About Email
The Truth About Email - While the ease with which email allows us to communicate has helped employees become more productive, it gives rise to several issues. Many people consider email a casual means of communication and it becomes easy to overlook the basic rules of courteous correspondence. It is easy to forget that each transmission creates a permanent record. In addition, it is impossible to predict who may eventually read it. Essentially, employees who send confidential or offensive material through email put their jobs and organizations at risk.
The purpose of this program is to help organizations use email appropriately, so that everyone can benefit from this communication medium while also minimizing its risks.
Key Training Points:
- Your recipients appreciate consideration
- Grammar still counts
- Email isn't private
- Email isn't anonymous
- Email isn't always the answer
- Personal email should remain personal
Program Material Includes: Leader's Guide / PowerPoint™ Presentation / Two worksheets
Note: Materials on CD-ROM can be duplicated with purchase of any program
The Truth About Email is part of The Truth Series™. Other titles in the series include: The Truth About Business Casual / The Truth About Customer Service / The Truth About The Internet.
Length: 4 min
Purchase DVD $495.00
Rent DVD for 5 Days $295.00
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The Truth About The Internet
The Truth About The Internet - It is easy for employees with Internet access to waste time online. Not only does this impact their productivity, but it also consumes valuable network resources.
Employees who send or receive inappropriate material via the Internet, or who head to web-sites with offensive content, may leave their organizations vulnerable to lawsuits and negative publicity.
The purpose of this program is to teach why it makes sense to use the Internet safely and appropriately. Then, organizations can benefit from the technology, while minimizing its risks.
Key Training Points:
- Fooling around on the Internet can expose your organization to serious technical risks
- Surfing in the wrong places can mean expensive lawsuits for your organization
- Goofing around online while you're on the job wastes time
- Inappropriately using the Internet can damage your career
- You can use the Internet effectively, while minimizing its risks
Program Material Includes: Leader's Guide / PowerPoint™ Presentation / Two worksheets
Note: Materials on CD-ROM can be duplicated with purchase of any program
The Truth About the Internet is part of The Truth Series™. Other titles in the series include: The Truth About Business Casual / The Truth About Email / The Truth About Customer Service
Length: 4 min
Purchase DVD $495.00
Rent DVD for 5 days $295.00
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A Journey into the Heroic Environment
8 PRINCIPLES OF A QUALITY WORK ENVIRONMENT
In the symbolic context of a dramatic story taking place on a cross country train journey, this program introduces the concept of the Heroic Environment, accomplished through eight principles that can lead to greater productivity, quality, job satisfaction, and profits in an organization. John Spencer is a frustrated assistant plant manager returning home from a job interview by train, where he meets "Kip" Kiplinger, a successful self-made businessman with the wisdom of years and colorful stories to go with it. As the journey begins, Kip explains to John how job satisfaction is dependent upon work environment. Kip proceeds to introduce the concept of the Heroic Environment, where people are treated with respect, trust and dignity, contribute more, and rise to their potential. To accomplish this he lists and explains eight principles, which cover values such as uncompromised truth and trust, as well as concepts like unselfish mentoring, openness to new ideas, risk taking, and putting the interests of others first. The eight principles are illustrated with lively stories and examples from Kip's wide experience in business and living. As a starting point for individual action, five characteristics of Heroic Behavior are given in simple, practicable terms. This program offers a strong foundation for personal responsibility taking as well as Shared Values. According to author Rob Lebow, "Introducing the eight principles of the Heroic Environment may be one of the most important events in your organization's history. Once on the journey, you will enjoy all the benefits of your people working with each other in ways previously unreachable!" Package Includes: DVD and Hardcover book, A Journey into the Heroic Environment. Length 31 Minutes. Purchase: $395
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Acclimating to a Successful Company
Here is a perfect orientation program for your organization. It shows the circles, cycles and components of a successful business: Company, Rules, Manager, and Employees. Most businesses thrive on good managers and employee relationship. Both the manager and employee benefit by knowing how to present their ideas clearly, how to be effective and how to enjoy their important role. Perfect for new hires, temp workers and seasoned professional.
Duration:14:55 min. Purchase this video for $110.00
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Jack Cade's Nightmare I: A Supervisor's Guide to Laws Affecting the Workplace
A supervisor's job has become complicated to say the least. In today's workplace simply using a "common-sense approach" will not always shield your supervisors and managers from the liability they face. A supervisor's decisions or statements that may appear insignificant can lead to trouble and expose the supervisor and their organization to costly litigation. Supervisors now must comply with an increasing number of laws and regulations – just ask Jack Cade.
Jack Cade's Nightmare I: A Supervisor's Guide to Laws Affecting the Workplace was designed to help reduce the potential liability that all organizations and their management staffs face on a daily basis. This training program will sensitize supervisors and managers to the problems and legal liabilities that can arise under the rapidly changing labor and employment laws.
Key Training Points: Gain a familiarity of the wide range of employment and labor laws and how they impact supervisors' and managers' daily decisions../ Build awareness of the many lesser known employment-related laws../ Provide general guidance on how to spot problems and avoid mistakes commonly made by supervisors and managers../ Learn the "Watch what you say" rules../ Audience: New and experienced supervisors and managers.
Courseware Included in the Jack Cade's Nightmare I: Trainer's Manual/ 5 Participant Manuals/ 2-part Video Case Study (Part I = 23 minutes; Part II = 23 minutes)/ * Rental only includes one Facilitator Manual and 2-part Case Study Video. Participant Manuals must be purchased.
Purchase DVD for $795.00
Rent DVD for 5 days $295.00
Purchase 3 participant manuals for $30.00
Free Preview - email your request and information to: service@communicationideas.com
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Do I Know You? Defining, Discovering, and Deciding Whom to Hire - Interviewing and Hiring Skills
Too often we make the mistake of thinking that hiring decisions are based on some event, like a good interview or great first impression. But they're not. See, interviewing and hiring the right new employee for your organization is not just about finding someone, it's about getting to know them.
Like forming any good new relationship, successful hiring decisions are really based on a combination of facts and feelings, of analyzing the information you've gathered, and listening to what your intuition is telling you. In other words, Interviewing is a process, not an event. There are three simple steps you can follow to help you find and get to know that perfect new employee. They're called the "Three D's".
Key Learning Points:
- Define - Identify must have's & must do's. Get to know your new employee before you ever meet them.
- Discover - Conduct Successful Interviews. The good candidates can do, the right one will do.
- Decide - Make the Right Choice The real job of hiring is hiring for the job. How to create shared vision.
Rent DVD for 5 days for $295.00
Purchase DVD for $625.00
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Surviving the Slings & Arrows - Part of A Manager's Guide Series
A Manager’s Guide series is intended to provide new and experienced managers in public and private sector organizations with an overview of the fundamental skills needed to be successful in the work they do.
Surviving the Slings & Arrows (program one of the series) focuses on the skills needed to navigate the legal and behavioral challenges managers can face.
After viewing Surviving the Slings and Arrows and working through the material in the Facilitation Guide, participants should understand…
- Appropriate & effective hiring practices
- EEO compliance issues
- How to handle workplace harassment
- Respectful termination procedures
- Performance management fundamentals
This program addresses the above 5 critical subject areas and presents 3 key learning points in each one
Support Materials A Manager’s Guide series comes with a comprehensive Facilitator’s Guide that includes handouts. When you license the programs, you will be granted permission to make copies of these printed handouts for your organization’s training use.
Program Contents The program combine dramatized scenarios that demonstrate the key learning points in each section and expert commentaries that underscore and reinforce the training.The dramatizations are set against a backdrop of the rehearsal of a production of Shakespeare’s Hamlet. The interactions between the play’s director and actors serve as a dramatic metaphor for the kinds of situations managers are likely to face in their work environments. The facilitation materials offer several approaches to using the programs. The training can be 2-4 hours or longer depending on the exercises and activities you choose to use.
This program is available for streamed learning.
Program's duration: 25 minutes
For previewing this video and to get more information on Streamed learning, please email your request and information to: service@humanext.com
Special discount of $100 per video purchase applies to this video for the month of December 2011. Please place the order at the regular price and we'll apply the additional discount of $100 per video as we settle the order and will send an adjusted invoice showing the actual price paid.
Purchase DVD of Surviving the Slings and Arrows $625.00
Rent DVD for five days for $295.00
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Succeeding at Work - The Adventure Begins: New Employee Orientation Training
(Winner Crystal Shooting Star and Cindy Awards for Best Video)
What does it take to succeed at work? Do your employees know where your organization is going and how they fit in? Are they clear on how their success at work will be measured? Do they understand your organization's "culture" and core workplace values? How do you expect them to treat their colleagues? How should they treat their internal and external customers? Who is ultimately responsible for their success?
Succeeding at Work - The Adventure Begins is intended to help new employees explore the behaviors and interpersonal skills that will be essential to their success. Employees will have a clearer idea of... their organization's mission, their performance objectives, their organization's core workplace values, policies on harassment and diversity, appearance and punctuality standards, respectful communications issues... customer service practices, and the need to take responsibility for their own success.
Succeeding at Work - The Adventure Begins takes place aboard the Space Cruiser Success as it rockets through the galaxies. As the story unfolds, the crew learns valuable lessons about how they should treat each other, communicate with each other, serve their internal and external customers and value the diverse skills and backgrounds they each bring with them.
Succeeding at Work - The Adventure Begins is entertaining and insightful. A great deal of information is covered in a relatively short time. We introduce a fascinating and diverse crew of humans and aliens, each with strengths and challenges that will look strangely familiar to us. The program is divided into modular segments making it easy to further explore the issues raised.
Special discount of $100 per video purchase applies to this video for the month of December 2011. Please place the order at the regular price and we'll apply the additional discount of $100 per video as we settle the order and will send an adjusted invoice showing the actual price paid.
Succeeding at Work - The Adventure Begins
Purchase for $625.00
5-day rental for $295.00
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Basic Facilitation
Basic Facilitation is an engaging half-day workshop that teaches facilitators how to run dynamic, effective meetings. Filled with a wealth of invaluable information, the Basic Facilitation video and workbook share practical skills on the meeting process and secrets for increasing productivity and improving group interactions.
So instead of running meetings that meander and fail to interest participants, your facilitators will create effective group interactions that inspire and motivate employees to achieve individual and corporate goals.
Basic Facilitation Teaches Participants How to:
Open a meeting - Room setup - Set an enthusiastic tone - Make introductions - Establish ground rules
Run a meeting - Manage the discussion - Balance participation - Manage transitions - Identify strategic moments - Use the group's resources
Handle disruptive behavior - Identify different types of disruptive behaviors - Learn sure-fire strategies for dealing with difficult participants
Close a meeting - Review agenda - Summarize decisions and recommendations - Determine remaining issues - Manage follow-up actions - Evaluate meeting
A hands-on workshop, Basic Facilitation uses interactive roleplays and video vignettes that keep participants excited about the material and that help them to use what they've learned at their next meeting. Basic Facilitation also teaches vital skills including: how to listen, how to give and receive feedback, and how to turn disruptive individuals -"snipers," "overbearers," "rushers,"and "avoiders" - into constructive participants.
The Basic Facilitation video training package includes:
- Basic Facilitation Video - 21 Minutes
- Facilitator Guide
- CD containing Power Point
- 10 Participant Workbooks
- 1 High Impact Facilitation Book
- 1 set of Role Play Cards
Purchase DVD package $695.00
Rent DVD for 5 Days $295.00
For a free preview, email your request along with your information to: service@humanext.com
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For Sexual Harassment Training Videos visit our SexHarassment page from the link below.
For Diversity Training Videos visit our Diversity page.
For training programs on all topics Click here
For Online courses in key skills Click here
For Organizational / Employee Communication Click here
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