Below is a large collection of Meeting Openers Videos for your training workshops, retreats, conferences, and meetings of any kinds.
People
People is a visually engaging 4-minute launching point to any session you're conducting. It's a video that won't interfere with the skills you teach; it only reinforces what you've already developed.
People was originally inspired by a mere three lines from a poem, and was more recently impassioned by observing the outpouring of global humanity after the unfortunate tragedies of our new century.
It's interesting to observe how the world drops all of its prejudices and differences and rushes to the aid of those in need, regardless of race, religion, country or political differences during times and events such as these.
People beautifully illustrates the potential of these universal human traits of kindness, generosity, and respect in our workplaces. This powerful, 4-minute video gets to the heart of the one thing that unites all people on earth. This one thing is the key to success in all our relationships.
Find out what this one thing is - Preview People today! You've never seen anything quite like it. It is NOT a meeting opener. It is a session anchor, an essential tool for every program you conduct.
People Training Package Includes:
- 4-minute session anchor video
- Effective People Skills Book, 124 pages
- Participant Handouts, 20 pages
- Suggested Uses for facilitator & one sample training design
- CD with handouts & training design
Priced at $375 / DVD 
For a free preview, email your information and request to service@humanext.com
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This animated program will help viewers deal with negativity faster, more effectively, and with a lot less discouragement and despair.
Conepts:
- The Land of NO is everywhere.
- We can’t avoid negative people. We must learn how to deal with them.
- People who are always negative are not bad people. It’s just easier and safer to say NO.
- Not all NOs are created equal. We must understand why someone is saying NO if we hope to turn that NO into a YES.
- Helping others find a way to say YES means helping them understand what’s in it for them.
- Sometimes the Land of NO is internal. Sometimes people give up before they try to find YES.
- Attitude is everything. Attitude is what makes the difference between people who are successful and those who never even try.
- Success in life is often not a function of talent, intelligence, or education but a function of determination, perseverance, and willingness to hang in there for what you really want.
- Finding YES in the Land of NO is not something you have to do alone. Teaming up with like-minded others increases your likelihood of success.
Program Details: 8 Minutes Long, Purchase Price $495.00, 5-Day Rental $295.00 Support materials (including training guide, hand-outs and self assessment) are downloadable upon purchase.
Purchase DVD for $495.00
Rent for 5 Days for $295.00
For free preview, email your request with complete business contact information to: service@humanext.com
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Service Impact Series
Service Impac Series includes 5 new customer service training videos, averaging 4.5 minutes, each includes facilitator’s guide on CD-ROM. Ideal for meeting openers, quick training, and more. Please see descriprion of each one below.
Purchase the Service Impact! Series of 5 DVD/CD-ROM sets for $895 (save $580.00!)
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Service Impact series: Credibility Through Honesty
Discover How to Be Honest About Service Problems – And Boost Your Company’s Image
In Part 1, an overwhelmed service representative, Terry, receives a call from a frustrated customer, Justine. When Terry realizes he forgot about Justine’s case, he tries to end the call before his manager finds out. He refuses to admit his mistake, then lies. When caught by Justine, he blames his company and reveals sensitive inside information. When Justine asks to speak with his manager, Terry lies about his name and hangs up, costing the company a valuable customer.
In Part 2, Terry approaches the same situation differently. He promptly admits his mistake and apologizes. He takes responsibility and ownership, immediately schedules corrective action, and accommodates Justine. He solves the problem, and wins another satisfied customer.
Learning Points
- Never lie to customers
- Take responsibility for mistakes
- Take immediate corrective action
- Safeguard internal information
- Don’t reveal information that could damage your company’s reputation
Package Includes
- Broadcast-quality DVD, 3:53 minutes long
- CD-ROM includes Facilitator's Guide, Activities, Discussion Questions, Student Worksheet, PowerPoint file, Pre and Post-Training Assessment.
Purchase Credibility Through Honesty / $295.00
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Service Impact series: Cross-Cultural Communication
Bridge cultural and communication differences with the universal language: great service!
A new customer service scenario, designed for todayâs high-efficiency, money-saving training needs.
In Part 1, service representative Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois. Valerie is impatient with Loisâ accent and English, and belittles her, despite the fact that Lois has taken the time to learn Valerieâs language. Valerie insults Lois, and loses a customer.
In Part 2, Valerie approaches the same situation differently, adapting to the customerâs unique needs. Valerie speaks slowly, clearly, and properly. When Lois uses unfamiliar words, Valerie seeks to reframe to understand her. Despite being challenged by the communication difficulties, Valerie takes personal responsibility, finds a solution, and ultimately triumphs with yet another happy customer.
Learning Points: â¢
- Avoid slang - use proper language â¢
- Be patient with accents, unfamiliar terms
- Speak slowly, clearly
- Respect and appreciate the customerâs effort to learn your language â¢
- Reframe and seek alternates to barriers â¢
Package Includes:
- Broadcast-quality DVD, Length 4:33
- CD-ROM includes: Facilitatorâs Guide, Activities, Discussion Questions, Student Worksheet, PowerPoint file, Pre and Post-Training Assessment
- Purchase Service Impact series: Cross-Cultural Communication/ $295.00
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Service Impact series: Dimensions of Service
Discover how to see all sides of the customer experience – and achieve first-class service!
A new customer service scenario, designed for today’s high-efficiency, money-saving training needs.
In Dimensions of Service, you’ll discover the secrets of improving customer satisfaction by seeing all facets of the client experience.
Larry is a manager facing declining customer satisfaction. He launches a new initiative to speed up response time – but satisfaction actually goes down. We see this happen when a customer, Justine, doesn’t receive a call back as promised, and is frustrated that her issue hasn’t been resolved. The service rep Stacy – who is proud of her job and always does what management asks – counters that she is doing her job: answering phones quickly.
Larry’s superior, Wendy, explains that you need to understand all dimensions of service to achieve first-class customer satisfaction. He tries a new initiative, looking at all dimensions of service. When Larry starts measuring other facets such as resolution time, Stacy enjoys the additional challenge and resolves issues quickly. When Stacy informs Justine that her issue will be resolved shortly, she wins another satisfied customer.
Learning Points
- Avoid focusing on single components of service
- Focus on measurable results
- Learn to measure multiple facets of service
- Balance a variety of measurable dimensions for excellent service
P>Package Includes
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Service Impact series: Levels of Learning
The customer service field guide: discover how to identify and work with different types of customers and co-workers!
In part 1, Carlos is an experienced rep – he knows the product backwards and forwards, and assumes everyone else does too. That’s his fatal flaw: he’s an unconscious competent: highly skilled, but doesn’t realize it. His customer Justine, in contrast, is a conscious incompetent: she doesn’t know the product – filling her with anxiety. So when Justine calls Carlos, he’s frustrated and Justine receives no useful help. Carlos’s co-worker Stacey, in contrast, is an unconscious incompetent: she’s clueless and doesn’t know it. So when a customer calls, she flippantly admits she doesn’t how to help him – making herself and the company look bad.
In part 2, Angela is an experienced rep, patient and helpful with those new to the product. She’s a conscious competent: highly skilled and (humbly) knows it. Her customer Warren, in contrast, is having technical trouble – which makes him anxious about his job and reputation. Angela is instantly aware of Warren’s inexperience, puts him at ease, and solves the issue. New rep Mia, like Warren doesn’t know the software, and is painfully aware of the fact, afraid of how it makes her look on the job. So when Mia receives a call she doesn’t know how to handle, Angela recognizes the situation, puts her at ease, and effectively guides her in helping the customer.
Learning Points
- Learn how to recognize the competency and skill of customers
- Learn how to recognize the competency and skill of co-workers
- Know when customers or co-workers are conscious – or unconscious - of their skill level
- Be better able to help customers, based on skill level
- Be better able to help co-workers, based on skill level
P>Package Includes
- Broadcast-quality DVD, 5:31 minutes long
- CD-ROM includes Facilitator's Guide, Activities, Discussion Questions, Student Worksheet, PowerPoint file, Pre and Post-Training Assessment.
Purchase Levels of Learning/ $295.00
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Service Impact series: The Angry Customer
Caution! Find Out How to Calm – and Not Calm – the Caustic Client!
In Part 1, service representative Carlos violates every rule of handling an upset customer, from blaming the client to refusing ownership of the issue. The customer, Warren, quickly escalates from annoyance to frustration, then from infuriation to hostility. Carlos accuses Warren of being abusive, and ends the call.
In Part 2, Warren calls back and Angela takes over. Calm and professional, she knows the four steps to calming angry customers: allow them to vent, empathize, refocus away from emotion and toward the issue, and use closed-ended questions to satisfy. She acknowledges Warren’s frustrations, but skillfully changes the focus to the issue. Angela turns conflict into collaboration, solves the issue, and profits from another satisfied customer.
Learning Points •
- Allow customers to vent
- Acknowledge customers’ feelings
- Take ownership of the issue
- Avoid blaming the customer
- Focus away from emotions, toward issues
- Collaborate with customer to solve problem
Package Includes
- Broadcast-quality DVD, 3:24 minutes long
- CD-ROM includes Facilitator's Guide, Activities, Discussion Questions, Student Worksheet, PowerPoint file, Pre and Post-Training Assessment.
Purchase The Angry Customer/ $295.00
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Juice » A Short Film by Dewitt Jones
Join best-selling author Dewitt Jones in Juice, his new, short film that tells the story of his chance encounter with a five-year old boy and the life-long lesson gained from that experience. This beautiful and sincere program encourages viewers to find their passion, their joy —their juice— in all that they do.
Juice Reminds Us:
- Inspiration can come from anywhere, and often comes from the most unexpected places.
- Determination and focus come with practice.
- Passion gives us the power to fulfill our dreams.
Support materials will be provided on the DVD including PowerPoint Presentations.
Bonus CD-ROM with a digital edition of the film. The license on the CD-ROM will permit the buyer to load Juice on
their internal network for individual workstation viewing for up to 100 users
for one year.
Juice is produced in 2009
Length: 3 Minutes
Price 295.00 Discounts apply for Consultants, Education, government and Non-Profits. Deductions will be applied upon settling the orders.
To request a preview, please email your request along with your information to service@humanext.com
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Differences: a short film by BJ Gallagher
Differences is a short program created to help people explore and discuss their own differences through the “voices” of dogs.
Using the metaphor of dogs to discuss differences enables people to talk about this sensitive subject they might otherwise ignore or avoid.
Written and produced by B J Gallagher, coauthor of the best–selling diversity classic, A Peacock in the Land of Penguins, this new video begins by exploring our differences… and ends by discovering how much we have in common.
Length: 4 minutes.
Purchase: $395.00
25% discount appliers to consultants, education, government and non- profits. Discounts apply to purchase price only and will be applied upon settling orders.
Rental for one week $295.00
To request a preview, please email your request along with your information to service@humanext.com
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A Second Chance : a short film by Paul Hopkins & Joel Suzuki
“Take a risk. Forget regret.
Give yourself a second chance.”
Everyone deserves a second chance. A real, life-changing event that’s so much more than back to business as usual.
Based on the second chance choice Robert Frost made before his first poem, The Road Not Taken, was finally published, this film provides trainers and presenters with a tool to inspire people to take risks and move forward.
Length:4 min.
Purchase DVD for $395.00
25% discount appliers to consultants, education, government and non- profits. Discounts apply to purchase price only and will be deducted upon settling orders.
Rent DVD for 5-business days $295.00
To request a preview, please email your request along with your information to service@humanext.com
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Beyond Impossible
When a young boy discovers a rusting Model A in a cornfield, Henry Ford himself appears to espouse his doctrine that nothing is impossible if you think outside your self-imposed limitations.
An exciting, story-driven film touting expansive thinking. It challenges viewers to: go beyond their boundaries, discover their capabilities to achieve, self-motivate, problem solve, and believe in themselves.
Length: 9 min.
Purchase DVD for $295.00
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Dare to Dream
An early 19th century pharmacist buys a tonic formula from a farmer and discovers what can happen when you follow your dreams.
Utilizing a unique story-telling format, viewers are challenged to put muscle behind their dreams, motivate themselves to embrace change, and break away from the model to expand their thinking.
Length: 7 min.
Purchase DVD for $295.00
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Everybody Loves a Winner
This uplifting, fast-paced meeting opener will bring both tears to your eyes and a smile to your face as you see the characters conquer their dreams and overcome the odds. A country song illustrates to its audience although everyone enjoys celebrating in times of winning and winners always receive the most recognition, (front page news) as long as you follow your dreams and perform at your optimal you are a winner.
A patriotic twist was incorporated into the film. If we as a nation continue to follow the American dream "everyone can be a winner".
This meeting opener is a great one for all industries!
Key Training Points:
- Everyone can be a winner if he or she performs at their optimal
- One's strengths fall at different points on the spectrum and managers must be aware of this from the beginning
Length: 14 min.
Purchase DVD for $295.00
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The Chase
"It doesn't matter whether you're a lion or a gazelle, when the sun comes up, you'd better be running!" Such is the challenge of every day business â staying ahead of the competition. The Chase uses life and death on the plains of Africa as a dramatic spring board to discussion. Whether you're a large corporation, a small company, or somewhere in between, how do you run fast? How do you run well?
Each individual can find ways to help their company "outrun" the competition. Engage your managers at every level and inspire employees to understand their personal value.
Length: 4 min.
Purchase DVD for $295.00
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The Elephant: A Simple Fable About Communication, Perception and an Elephant
This excellent session starter is an animated video that illustrates, in rhyme, the importance of seeing the big picture. It shows how we each see things from our own point of view. It emphasizes the importance of communication between teams, team members and departments.
Length: 6 min
Purchase VHS for $320.00
Want to know the story of the six blind men and the elephant? Read below.
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The Blind Men and the Elephant
American poet John Godfrey Saxe (1816-1887) based the following poem on a fable which was told in India many years ago.
It was six men of Indostan
To learning much inclined,
Who went to see the Elephant
(Though all of them were blind),
That each by observation
Might satisfy his mind
The First approached the Elephant,
And happening to fall
Against his broad and sturdy side,
At once began to bawl:
"God bless me! but the Elephant
Is very like a wall!"
The Second, feeling of the tusk,
Cried, "Ho! what have we here
So very round and smooth and sharp?
To me 'tis mighty clear
This wonder of an Elephant
Is very like a spear!"
The Third approached the animal,
And happening to take
The squirming trunk within his hands,
Thus boldly up and spake:
"I see," quoth he, "the Elephant
Is very like a snake!"
The Fourth reached out an eager hand,
And felt about the knee.
"What most this wondrous beast is like
Is mighty plain," quoth he;
" 'Tis clear enough the Elephant
Is very like a tree!"
The Fifth, who chanced to touch the ear,
Said: "E'en the blindest man
Can tell what this resembles most;
Deny the fact who can
This marvel of an Elephant
Is very like a fan!"
The Sixth no sooner had begun
About the beast to grope,
Than, seizing on the swinging tail
That fell within his scope,
“I see," quoth he, "the Elephant
Is very like a rope!"
And so these men of Indostan
Disputed loud and long,
Each in his own opinion
Exceeding stiff and strong,
Though each was partly in the right,
And all were in the wrong!
If you want a video based on this fable, see above.
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The Gatekeeper
Take a light hearted look at three sales representatives, all needing to speak with Jim. Their challenge - a gate keeper of the highest order - HELEN. What is a Gate Keeper? The one who keeps you from the real decision maker! See what approach they use and who succeeds and why.
This is a must see for anyone who uses the telephone and needs to get past The Gate Keeper.
Length: 8 min.
Purchase DVD for $295.00
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Butkus and Smith on Sales
Put your sales people in a receptive mood for learning with this classic business "music video" starring former pro football players Dick Butkus and Bubba Smith.
This hilariously funny award-winning short will kick off and unify your next sales meeting, shattering any remnants of "new class" tension.
Length: 9 min.
Purchase VHS for $295.00
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How Do You Put A Giraffe Into A Refrigerator?
Your team will snap to attention with this meeting opener that supercharges everyone's brain
From the animators of the best-selling video "Who Moved My Cheese?
If meetings and training sessions are an essential part of your organization, you know the importance of getting off to a good start. If your goal is to get everyone to contribute, this quick and quirky video is the way to achieve it. It will challenge any audience to think right out of the gate - and out of the box. Using fun riddles and entertaining animation, this short video will supercharge every one's brain before the real business of the session begins.
The video's four problem-solving steps encourage everyone to look at challenges from a new perspective:
- Consider simple answers before looking for complicated ones.
- Think about the consequences of your actions.
- Use all available information.
- Focus on the big picture, not just a small part of it.
Great for: New Hires / Front-line Personnel / Middle Managers / Senior Executives
The complete package includes: Video-running time, 5 minute running time + 5 minute discussion
Tape includes both Linear and Discussion Versions / Giraffe Bean Bag / Two Participant Pads
Purchase for $295.00
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Who's On First?
Abbott and Costello's famous routine--the only comedy routine in the Baseball Hall of Fame--is a wonderful way to begin any session on communication skills, listening, conflict resolution, teamwork, and more!
Produced by Salenger. / 8 min. Includes Leader's Guide. Purchase DVD Price $295.00
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Using the concept of climbing as a metaphor that can be applied to the workplace, viewers will learn that you may be able to climb pretty high on your own, but— especially if you run into a problem— it takes team to get to the top.
LEARNING OUTCOMES:
- To identify what type of climber you are and why
- To consider the potential hazards of climbing alone
- To understand the importance of having the right tools and support for your climb
- to appreciate the benefits of climbing with a team
Length: 5 minutes
Purchase DVD Price: $295.00
The Gift of Learning - A Great Opener for the Value of Learning, Teaching, and Training
The value of the mentoring relationship is highlighted in this warm first-person narrative of a boy trying to learn woodworking. Supervisors and trainers will be challenged to consider the human aspect of the training process, and will understand how a caring relationship with trainees is a key to successful learning.
Learning Goals
- To understand the value of the mentoring relationship, from the perspective of both the mentor and the protege.
- To be reminded of the nature of learning, how we learn best when shown through a "hands-on" approach.
- To be challenged to discover the joy of selflessly giving of ourselves in order to help others succeed.
- To understand the importance of recognizing those who have thoughtfully mentored us, and show our appreciation by doing the same for others.
Length: 5 minutes Purchase VHS Price: $295.00
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