'New Arrivals'

The practical bias-reduction strategies in this course have grown out of Dr. Sondra Thiederman's 25 years of experience in the workplace diversity field. The material is based on her book, Making Diversity Work: Seven Steps for Defeating Bias in the Workplace.

Bias costs organizations billions in lost productivity, high turnover, and low morale, not to mention the risk of expensive litigation.

Getting rid of bias is within our control. It is not a mystery. It is a choice and we each have the power to make that choice.

This DVD-based course, featuring Dr. Sondra Thiederman, targets the more subtle forms of bias that insidiously undermine our ability to build truly inclusive workplaces.

Is It Bias? Making Diversity Work can become the cornerstone for new training initiatives in diversity and inclusion or to enhance your existing curriculum.

The course is designed to provide:
• Skills for identifying bias in oneself and others.
• Immediately applicable tools for both reducing biases and controlling their impact on how we treat people who are different from ourselves.
• Practical strategies to help managers deal with subtle and unconscious bias in the workplace.
• Awareness that we each have the power and the responsibility to spot biases in our thinking and, in turn, to control the inappropriate behaviors that those biased attitudes create.

Course Package includes:
DVD:
o Is It Bias? Making Diversity Work (17-minute video)
o Bias Reduction: Taking It to the Next Step (4 commentaries, 17 minutes)
o How to Deal with Bias as a Manager (2 vignettes)
CD:
o Comprehensive 76-page leader's guide with training designs for a 2½ hour or a 1½ hour Is It Bias? Workshop
o 45-minute Bias Reduction Lunch and Learn
o 20-minute module on How to Deal with Bias as a Manager
o PowerPoint Presentation is included for each session.
• Book:
o One copy of Sondra Thiederman's book Making Diversity Work.

Special Introductory Price - $695 until March 31, 2010. Regular Price - $795

Order Is It Bias DVD at special introductory price $695.00

Rent IS It Bias for 5 Business Days $395.00

How can we stay positive and productive when facing stressful situations at work?

We asked 9 people who successfully navigated mergers, acquisitions, economic downturns, rapid growth, layoffs & other big challenges... to come together and tell us how they did it... and to cook dinner. We taped them for this exciting video. And you can preview it online at no cost.

This program should be of interest to any public or private sector organization that has gone through or will soon go through a major change that has stressed employees and managers – including a layoff or RIF, merger, acquisition, fast growth, expansion into new markets, major budget reductions, unplanned loss of a CEO or other prominent leader…

What distinguishes Don’t Panic!

•  The program presents 5 key elements to successfully navigating a major challenge
• The style is fun, combining a reality-type cooking experience and insightful conversation by knowledgeable experts. Cooking demonstrations and other foodrelated programs are very popular these days (have you seen “Julie and Julia”?) and Don’t Panic! successfully integrates that motif.
• This is practical, not theoretical. The participants have all personally navigated major changes as leaders in public and private sector organizations. They are speaking from experience.
• Price. At US$625 per DVD price and great volume discounts, this is a bargain! The same applies to our Streamed Learning solutions where the price per training (one person taking one course) runs around $4-$6
• Great support materials. The facilitation guide is comprehensive. The program also comes with PowerPoint slides and reproducible handouts. Greener Packaging. The DVD program is all digital using less packaging and paper. The guide, PowerPoint slides and program transcript are all on a single CD. The Streamed Learning option is greener yet – with delivery entirely online.

Program Description:

24-minute video with complete facilitation package. Eight fascinating people with experience successfully navigating stressful situations at work come together to cook a meal and share insights from their experiences.

Key points:

• Know Yourself
• Build Support Assess your Situation
• Take Action!
• Learn from Everything.

Special discount of $100 applies to this video purchases for the month of December 2011. Please place the order at the regular price and we'll apply the additional discount of $100 as we settle the order and will send an adjusted invoice showing the actual price paid.

Purchase DVD for $625.00

Discounted price available for educational, governmental and non-profit organizations $500.00

Special discount of $100 applies for the month of December 2011. Please place the order at the regular price and we'll apply the additional discount of $100 as we settle the order and will send an adjusted invoice showing the actual price paid.

Rent DVD for 5 business days $295.00

For Streamed Learning solutions email for information.

To request a preview please email your request along with your business contact information to: service@humanext.com

The series includes:

• True Colors is a startling expose about racism in America. Duration: 19 min.

• Gender bias is explored in The Fairer Sex? Duration: 19 min.

• Take a look at what may be the most costly waste of talent and human energy in Age & Attitudes. Duration: 16 min.

• In stores across the country, black shoppers are under suspicion simply because of the color of their skin. Under Suspicion. Duration 15 min.

• The Ugly Truth exposes “look-ism” and the widespread discrimination against people with average looks in favor of good looking people. Duration: 26 min.

• Linguistic Profiling shows how denying someone a job, an apartment or anything else based on what race you think they are is not just wrong, it's illegal. Duration: 10 min.

Package Includes:

1 DVD containing True Colors, The Fairer Sex?, Age & Attitudes, Under Suspicion, The Ugly Truth and Linguistic Profiling. Discussion Guides included on the DVD.

Purchase the whole series $595.00

Ever have a great idea that was shot down before you had a change to try it out? You may have been the victim of a “killer phrase.” Creativity and innovation can be squelched by the use of these politically correct killer phrases, such as "it'll never fly," "we tried it before," and “it’s not in the budget.”

“Yes, But…” is based on the best-selling paperback book by Charles "Chic" Thompson. It offers the best I.D.E.A. ever put forth for defusing "killer phrases" and the people who use them.

Viewers learn to... I dentify killer phrases; D eal with their root causes; E xplore options for giving negative thinkers new perspectives; A ct on the strongest options.. and, listen for affirmative "Yes, and…” "what if..." and "what a great idea" language. The “ Yes, But” program encourages a humorous, non-confrontational strategy to bullet-proof your own great ideas, and encourage great ideas in your colleagues and staff. Warning: Use this program and your meetings may never be the same again! Package Includes: DVD Length: 13 Minutes Purchase: $295

This ground-breaking series shows how to identify and manage the many differences inherent in today's teams. Based on the book by Lee Gardenswartz and Anita Rowe.

Includes:

Program 1) Diverse Teams At Work: Capitalizing on the Power of Diversity. In today's complex and pluralistic world, where teams are seldom homogeneous, workers often come with different values, norms, languages and points of view. Each person on a team has a unique, four-layer diversity filter that impacts how they behave or react to others on the team. The key to understanding and solving many diversity based issues in teams lies in the awareness of this diversity filter and learning how to keep your diversity filter clean.

Program 2) Diverse Teams At Work: Ten Characteristics For Success-This twelve minute meeting opener is designed to allow teams or viewers to evaluate their own status in relation to diversity, using ten proven characteristics. A brief narrative and graphic introduces the importance of team building, setting the stage for presentation of the ten characteristics that can act as a roadmap in building a successful diverse team.

Key Points:

Fosters greater understanding and respect between people of different backgrounds who serve on today's organizational work teams.

Understand that every person on a team has a unique, four-layer diversity filter.

Ideally suited to work teams who collaborate on a daily basis, task force teams investigating specific issues, or cross-functional teams consisting of people from various levels/functions within an organization.

Addresses personal ownership -- the merit of the mission to each team member.

Understand the importance of a clearly defined performance outcome.

Realize the impact of differing cultural norms on team interaction.

Understand the need for a shared set of team values.

Package Includes: Programs 1 and 2 on a DVD, Leaders' Guides with reproducible participant worksheets.

Length: 37 Minutes Total (25 Minutes and 12 Minutes)

Price ; $595

Dimensions of Coaching, a 1-hour or 2 1/2-hour workshop, teaches employees with expertise and availability how to help their coworkers to become productive and effective. Key concepts covered in the workshops include: adapting your coaching style to the learner's personality and needs; the difference between directive and nondirective, programmatic and circumstantial, specific and holistic coaching styles; and the four-step coaching process - a proven, simple approach.

Workshop Overview

• Introduction Participants: - Complete coaching style Preferences self-assessment - Determine coaching style
• Video Viewing Participants: - Increase awareness of effective coaching
• Group Discussion Participants learn: - The difference between coaching and supervision - What coaching styles employees respond to - What makes an effective coach - The differences between directive and nondirective coaching and when to use them - The differences between circumstantial and programmatic coaching and when to use them - The differences between specific and holistic coaching and when to use them
• Group Exercise Participants: - Assess and evaluate the effectiveness of their own coaching style and preferences
• Role-Play Exercises Participants - Practice the four-step coaching process and various coaching styles
• Fast Networking Exercise Participants: - Learn and practice the concepts of follow-up and encouragement
• Conclusion and Key Take Aways: Participants - Create an action plan for using skills learned in the workshop on the job
• The Dimensions of Coaching video and training package includes: One Dimensions of Coaching DVD (23 minutes) 1 set reproducible Participant Handouts; CD Containing Handouts , One 55-page Facilitator Guide with agendas for 1-hour and 2-1/2 hour programs ; Ten Effective Coaching Manuals 

Purchase Dimensions of Coaching DVD  $695.00

Five-day DVD rental - $295.00

For a free preview, email your information and request to service@humanext.com

People is a visually engaging 4-minute launching point to any session you're conducting. It's a video that won't interfere with the skills you teach; it only reinforces what you've already developed.

People was originally inspired by a mere three lines from a poem, and was more recently impassioned by observing the outpouring of global humanity after the unfortunate tragedies of our new century.

It's interesting to observe how the world drops all of its prejudices and differences and rushes to the aid of those in need, regardless of race, religion, country or political differences during times and events such as these.

People beautifully illustrates the potential of these universal human traits of kindness, generosity, and respect in our workplaces. This powerful, 4-minute video gets to the heart of the one thing that unites all people on earth. This one thing is the key to success in all our relationships.

Find out what this one thing is - Preview People today! You've never seen anything quite like it. It is NOT a meeting opener. It is a session anchor, an essential tool for every program you conduct.

People Training Package Includes:

• 4-minute session anchor video
• Effective People Skills Book, 124 pages
• Participant Handouts, 20 pages
• Suggested Uses for facilitator & one sample training design
• CD with handouts & training design

Priced at $375 / DVD

For a free preview, email your information and request to service@humanext.com

In a world that bombards you with things to remember, true success may rest in your ability to forget! Excess mental baggage can unconsciously weigh you down, hold you back, and take up precious space in your brain.

Regardless of our good intentions, each of us is susceptible to flawed beliefs and behaviors that negatively impact us, the people we work with, the environments we work in, and the results we get. Dump this data from our memory banks -- forget these counterproductive ideas, practices, and habits -- and we're well on our way to becoming more successful leaders... and more successful people.

Based on the book by Eric Harvey & Steve Ventura.

Key Points: To stimulate evaluation and discussion of clichéd ideas and outdated principles that organizations may be consciously or unconsciously following. To suggest alternatives to these ideas. To provide skills for evaluating any operating idea or principle, and test its relevance in an organizational structure.

Length: 22 Minutes

Package Includes: DVD, Leader’s Guide on CD-ROM.

Purchase for: $595.00

"….we can meet in the middle and walk the rest of the way together."

From top management to shop floors, all people share the same basic need to be heard, understood, and appreciated. The destructive polarization of the hidden emotion "us vs. them" all too frequently results from the failure to realize our human interdependence and ability to find the common ground. We've learned that understanding and empathy - the cornerstones of trust-based, successful organizational cultures - lead to improved relationships between employees and managers. And, at work as in life, improved relationships lead to greater success.

Walk Awhile in My Shoes is a two-part workshop:

Part One: 20 Minute DVD which addresses the subjects of Change, Recognition and How You Perceive Me, Performance Problems, No Win Situations, The Joys of the Job, The Future, and What I Ask of You.

Part Two: Workshop Experience structured by the activity-based Leader's Guide which introduces the Seven Keys to Meeting in the Middle.

Key Objectives:To develop an awareness and appreciation for differing perspectives on divisive and emotionally charged issues at work…and in life; To break down “us versus them” barriers that commonly exist in organizations; To identify the common ground between managers and employees using Seven Keys to “meeting in the middle”; To learn key skills and behaviors for building relationships and environments based on empathy and understanding

Length: 20 Minutes Package Includes: DVD, Facilitator’s Guide on CD-ROM, and the book Walk Awhile in my Shoes.

Purchase: $595

Service Impac Series includes 5 new customer service training videos, averaging 4.5 minutes, each includes facilitator's guide on CD-ROM. Ideal for meeting openers, quick training, and more. Please see descriprion of each one below.

Purchase the Service Impact! Series of 5 DVD/CD-ROM sets for $895 (save $580.00!)

Discover How to Be Honest About Service Problems – And Boost Your Company’s Image

In Part 1, an overwhelmed service representative, Terry, receives a call from a frustrated customer, Justine. When Terry realizes he forgot about Justine’s case, he tries to end the call before his manager finds out. He refuses to admit his mistake, then lies. When caught by Justine, he blames his company and reveals sensitive inside information. When Justine asks to speak with his manager, Terry lies about his name and hangs up, costing the company a valuable customer.

In Part 2, Terry approaches the same situation differently. He promptly admits his mistake and apologizes. He takes responsibility and ownership, immediately schedules corrective action, and accommodates Justine. He solves the problem, and wins another satisfied customer.

Learning Points

• Never lie to customers
• Take responsibility for mistakes
• Take immediate corrective action
• Safeguard internal information
• Don’t reveal information that could damage your company’s reputation

Package Includes

• Broadcast-quality DVD, 3:53 minutes long
• CD-ROM includes Facilitator's Guide, Activities, Discussion Questions, Student Worksheet, PowerPoint file, Pre and Post-Training Assessment.

Purchase Credibility Through Honesty / $295.00

Bridge cultural and communication differences with the universal language: great service!

A new customer service scenario, designed for today’s high-efficiency, money-saving training needs.

In Part 1, service representative Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois. Valerie is impatient with Lois’ accent and English, and belittles her, despite the fact that Lois has taken the time to learn Valerie’s language. Valerie insults Lois, and loses a customer.

In Part 2, Valerie approaches the same situation differently, adapting to the customer’s unique needs. Valerie speaks slowly, clearly, and properly. When Lois uses unfamiliar words, Valerie seeks to reframe to understand her. Despite being challenged by the communication difficulties, Valerie takes personal responsibility, finds a solution, and ultimately triumphs with yet another happy customer.

Learning Points: •

• Avoid slang - use proper language •
• Be patient with accents, unfamiliar terms
• Speak slowly, clearly
• Respect and appreciate the customer’s effort to learn your language •
• Reframe and seek alternates to barriers •

Package Includes:

• Broadcast-quality DVD, Length 4:33
• CD-ROM includes:  Facilitator’s Guide, Activities, Discussion Questions,  Student Worksheet, PowerPoint file, Pre and Post-Training Assessment
• Purchase Service Impact series: Cross-Cultural Communication/ 295.00

Discover how to see all sides of the customer experience – and achieve first-class service!

A new customer service scenario, designed for today’s high-efficiency, money-saving training needs.

In Dimensions of Service, you’ll discover the secrets of improving customer satisfaction by seeing all facets of the client experience.

Larry is a manager facing declining customer satisfaction. He launches a new initiative to speed up response time – but satisfaction actually goes down. We see this happen when a customer, Justine, doesn’t receive a call back as promised, and is frustrated that her issue hasn’t been resolved. The service rep Stacy – who is proud of her job and always does what management asks – counters that she is doing her job: answering phones quickly.

Larry’s superior, Wendy, explains that you need to understand all dimensions of service to achieve first-class customer satisfaction. He tries a new initiative, looking at all dimensions of service. When Larry starts measuring other facets such as resolution time, Stacy enjoys the additional challenge and resolves issues quickly. When Stacy informs Justine that her issue will be resolved shortly, she wins another satisfied customer.

Learning Points

• Avoid focusing on single components of service 
• Focus on measurable results
• Learn to measure multiple facets of service
• Balance a variety of measurable dimensions for excellent service

The customer service field guide: discover how to identify and work with different types of customers and co-workers!

In part 1, Carlos is an experienced rep – he knows the product backwards and forwards, and assumes everyone else does too. That’s his fatal flaw: he’s an unconscious competent: highly skilled, but doesn’t realize it. His customer Justine, in contrast, is a conscious incompetent: she doesn’t know the product – filling her with anxiety. So when Justine calls Carlos, he’s frustrated and Justine receives no useful help. Carlos’s co-worker Stacey, in contrast, is an unconscious incompetent: she’s clueless and doesn’t know it. So when a customer calls, she flippantly admits she doesn’t how to help him – making herself and the company look bad.

In part 2, Angela is an experienced rep, patient and helpful with those new to the product. She’s a conscious competent: highly skilled and (humbly) knows it. Her customer Warren, in contrast, is having technical trouble – which makes him anxious about his job and reputation. Angela is instantly aware of Warren’s inexperience, puts him at ease, and solves the issue. New rep Mia, like Warren doesn’t know the software, and is painfully aware of the fact, afraid of how it makes her look on the job. So when Mia receives a call she doesn’t know how to handle, Angela recognizes the situation, puts her at ease, and effectively guides her in helping the customer.

Learning Points

• Learn how to recognize the competency and skill of customers
• Learn how to recognize the competency and skill of co-workers
• Know when customers or co-workers are conscious – or unconscious - of their skill level
• Be better able to help customers, based on skill level
• Be better able to help co-workers, based on skill level

• Broadcast-quality DVD, 5:31 minutes long
• CD-ROM includes Facilitator's Guide, Activities, Discussion Questions, Student Worksheet, PowerPoint file, Pre and Post-Training Assessment.

Purchase Levels of Learning/ $295.00

Caution! Find Out How to Calm – and Not Calm – the Caustic Client!

In Part 1, service representative Carlos violates every rule of handling an upset customer, from blaming the client to refusing ownership of the issue. The customer, Warren, quickly escalates from annoyance to frustration, then from infuriation to hostility. Carlos accuses Warren of being abusive, and ends the call.

In Part 2, Warren calls back and Angela takes over. Calm and professional, she knows the four steps to calming angry customers: allow them to vent, empathize, refocus away from emotion and toward the issue, and use closed-ended questions to satisfy. She acknowledges Warren’s frustrations, but skillfully changes the focus to the issue. Angela turns conflict into collaboration, solves the issue, and profits from another satisfied customer.

Learning Points •

• Allow customers to vent
• Acknowledge customers’ feelings
• Take ownership of the issue
• Avoid blaming the customer
• Focus away from emotions, toward issues
• Collaborate with customer to solve problem

Package Includes

• Broadcast-quality DVD, 3:24 minutes long
• CD-ROM includes Facilitator's Guide, Activities, Discussion Questions, Student Worksheet, PowerPoint file, Pre and Post-Training Assessment.

Purchase The Angry Customer/ $295.00

Gossip, gripes, and rumors have become a national past time in the workplace. Unfortunately, these forms of toxic talk can have serious repercussions for your employees, your managers and supervisors, and for the profitability and productivity of your entire organization.

Relationships and camaraderie at work are essential for an engaged workforce. However, the examples depicted in this training toolkit have crossed the line and have become damaging to employee relationships, employee morale and productivity.

Whether your organization already has a policy on toxic talk or you're just beginning to look at the effects damaging communication has on your productivity, this program is designed to give your organization a chance to discuss some real issues affecting your workforce.

Using three open-ended scenarios (two videos and one audio), the training design focuses on how to respond if you become engaged in toxic conversation and helps participants to redirect potentially hazardous communication. The activities also help participants understand the different perceptions of those involved in toxic talk and how others are affected by this behavior.

Program includes: DVD (9 minutes), Facilitator Guide and PowerPoint Presentation with Listening Case Study (2.10 minutes).

Purchase DVD $495.00

Rent DVD for 5 business days $250.00

• Inspiration can come from anywhere, and often comes from the most unexpected places.

• Determination and focus come with practice.

• Passion gives us the power to fulfill our dreams.

Juice is produced in 2009

Length: 3 Minutes

Price 295.00

Discounts apply for Consultants, Education, government and Non-Profits. Deductions will be applied upon settling the orders.

This animated program will help viewers deal with negativity faster, more effectively, and with a lot less discouragement and despair.

Conepts: 

•  The Land of NO is everywhere.
• We can't avoid negative people. We must learn how to deal with them.
• People who are always negative are not bad people. It's just easier and safer to say NO.
• Not all NOs are created equal. We must understand why someone is saying NO if we hope to turn that NO into a YES.
• Helping others find a way to say YES means helping them understand what's in it for them.
• Sometimes the Land of NO is internal. Sometimes people give up before they try to find YES.
• Attitude is everything. Attitude is what makes the difference between people who are successful and those who never even try.
• Success in life is often not a function of talent, intelligence, or education but a function of determination, perseverance, and willingness to hang in there for what you really want.
• Finding YES in the Land of NO is not something you have to do alone. Teaming up with like-minded others increases your likelihood of success.

Program Details: 8 Minutes Long, Purchase Price  $495.00, 5-Day Rental $295.00  Support materials (including training guide, hand-outs and self assessment) are downloadable upon purchase.

Purchase DVD for $495.00

Rent for 5 Days for $295.00

For free preview, email your request with complete business contact information to: service@humanext.com

Basic Facilitation is an engaging half-day workshop that teaches facilitators how to run dynamic, effective meetings. Filled with a wealth of invaluable information, the Basic Facilitation video and workbook share practical skills on the meeting process and secrets for increasing productivity and improving group interactions.

So instead of running meetings that meander and fail to interest participants, your facilitators will create effective group interactions that inspire and motivate employees to achieve individual and corporate goals.

Basic Facilitation Teaches Participants How to:

Open a meeting - Room setup - Set an enthusiastic tone - Make introductions - Establish ground rules

Run a meeting - Manage the discussion - Balance participation - Manage transitions - Identify strategic moments - Use the group's resources

Handle disruptive behavior - Identify different types of disruptive behaviors - Learn sure-fire strategies for dealing with difficult participants

Close a meeting - Review agenda - Summarize decisions and recommendations - Determine remaining issues - Manage follow-up actions - Evaluate meeting

A hands-on workshop, Basic Facilitation uses interactive roleplays and video vignettes that keep participants excited about the material and that help them to use what they've learned at their next meeting. Basic Facilitation also teaches vital skills including: how to listen, how to give and receive feedback, and how to turn disruptive individuals -"snipers," "overbearers," "rushers,"and "avoiders" - into constructive participants.

The Basic Facilitation video training package includes:

• Basic Facilitation Video - 21 Minutes
• Facilitator Guide
• CD containing Power Point
• 10 Participant Workbooks
• 1 High Impact Facilitation Book
• 1 set of Role Play Cards

Purchase DVD package $695.00

Rent DVD for 5 Days $295.00

For a free preview, email your request along with your information to: service@humanext.com

Effective People Skills is a suite of eight 1-hour workshops that cover every conceivable type of conflict that occurs in your workplace, as well as related topics. Most important, it teaches your employees essential skills for resolving conflicts, enhancing collaboration and productivity, and infusing a spirit of teamwork and respect at your company.

Each workshop features an information-rich participant's workbook and an engaging video that dramatizes a particular type of conflict and models an ideal response. The eight modules can be used individually or together, enabling you to tailor content to the unique needs of your organization.

The Effective People Skills Suite

Determining the Right Response to Conflict (1-hour workshop with video) Conflict with others is an unavoidable part of the workplace. Knowing that there are four types of conflict (covert/passiveaggressive, covert-passive, overt-aggressive, and overt-assertive) and that there are four powerful strategies individuals can use in each of these situations empowers all of your employees to turn difficult encounters into productive situations.

Handling Overt Conflict (1-hour workshop with video) Dealing with hot-tempered individuals tests the mettle of even your most poised employee. Handling Overt Conflict teaches every member of your team to stay calm and to develop constructive dialogs with individuals at your firm who are notorious for being difficult - a great way to enhance productivity and bring peace to the office!

Handling Covert Conflict (1-hour workshop with video) What's the best way to approach individuals who don't air their grievances in public, but instead, internalize it and undermine the workplace in subtle ways? Handling Covert Conflict teaches your team how to draw out the hidden issues and concerns of disgruntled employees so that everyone can perform at their peak.

The Aikido Approach to Conflict (1-hour workshop with video) The non-violent martial art of aikido has won the accolades of leading thinkers because it enables participants to view conflict from a radically different perspective - one that allows individuals to resolve differences in a harmonious, noncompetitive, and productive manner. Now you can give your workforce these same powerful tools for use in their day-to-day workplace interactions.

Working Collaboratively (1-hour workshop with video) Much has been said about the importance of collaboration in the global economy, yet far too many employees still think of their areas of responsibilities as personal fiefdoms. Working Collaboratively teaches your staff the fundamentals of collaboration - the art of working together artfully, skillfully, and creatively - which is a powerful way to enhance the productivity of your workforce.

Listening (1-hour workshop with video) It's an old adage that listening is one of the most difficult skills to learn. It's a fact that poor listening skills result in lost opportunities, frustrated workers, and unnecessary mistakes. Listening teaches participants the four steps needed to be a good listener (releasing, attending, amplifying, and reflecting) and how everyone benefits by giving their fellow workers their ear.

Asserting (1-hour workshop with video) Employees who lack the confidence to assert themselves in the workplace deprive your company of innovative ideas and valuable feedback, and they eventually end up frustrated and discontented with their jobs. Asserting helps these individuals to develop the skills they need to express ideas and goals that can make a difference at your company and to find greater satisfaction in their careers.

Giving and Receiving Feedback (1-hour workshop with video) For us to grow personally and professionally, we must be able to give and receive feedback, yet few individuals know how to do this in a nonthreatening and productive manner. Giving and Receiving Feedback teaches your team how to use these two critical skills to help themselves and their associates become what they want to be.

Effective People Skills Training Package Includes:

• Effective People Skills Video (50 Minutes in 8 Segments)
• Effective People Skills Book, 124 pages
• Facilitator Guide

Purchase Series - DVDs / $800

Purchase one DVD segment / $150

For a free preview email your information and request to: service@humanext.com

How You Think Is Everything: The Power of Natural Intelligence is a groundbreaking 1- or 4-hour workshop that teaches your employees to focus on goals instead of obstacles, to eliminate habits that stifle innovation and progress, and to focus on what they're doing, not how they're doing. A transformative experience that leaves a lasting impression, How You Think Is Everything: The Power of Natural Intelligence inspires participants to cultivate new ways of thinking that create personal and professional success.

How You Think Is Everything: The Power of Natural Intelligence is based on an uplifting video interview with Terry Anderson, the Associated Press bureau chief in Beirut who was held hostage for seven years, and Dr. Robert Flower, a noted pioneer in the field of human intelligence. Each man shares how he turned difficult challenges into opportunities for growth and developed a philosophy that sees adversity as a stepping stone for personal transformation - concepts that will empower your workforce to excel.

1-Hour Workshop Agenda, participants will:

• Watch an inspirational video of motivational speaker and former hostageTerry Anderson and Dr. Robert Flower, a pioneer in the field of human intelligence
• Participate in a "What If" exercise that helps them to look at themselves and their work with a new perspective and to understand the difference between perceived and real obstacles
• Create a Personal Action Plan for success

4-Hour Workshop Agenda, Participants will:

• Watch the inspirational video
• Learn to focus on goals instead of obstacles
• Understand the need for personal growth
• Assess their current position and status
• Identify one trait they'd like to change
• Set specific targets -Break down targets into specific behaviors
• Learn the difference between product and process goals
• Chart goals in order to break them down into manageable steps
• Anticipate and overcome obstacles Create and use goal trees
• Write a personal "goal statement"
• Monitor progress toward their goals

Training Package includes: 15 Minute Video,10 participant workbooks, Facilitator Guide and CD containing reproducible handouts

Purchase DVD $695.00

Rent DVD for 5 Days $295

For free preview, email your request and information to: service@humanext.com

A unique look at customer service, What's In It for Me? (1-hour or 2 1/2-hour workshop) teaches participants tactics for dealing with difficult customers.and how they will personally and professionally benefit by using them.

Research shows:

• Good customer service: 70% of disgruntled customers will do business with you again if you resolve the complaint in their favor.
• Bad customer service: It costs six times more to attract a new customer than it does to keep an existing one.

What's In It For Me? teaches three powerful techniques for handling customers: The Best Face of the Stone, The Lightning Rod, and Participant Observer. These techniques not only make for satisfied customers, they enhance your employee's job satisfaction and teach them the skills that they need to advance professionally at your company.

Workshop Overview

Video Viewing

1. The Best Face of the Stone - Choose to show your best face - Acknowledge the customer - Apologize for the problem and take responsibility for solving it - Stay focused - Meet their need - or call your manager if you can't

2. The Lightning Rod - Let yourself feel the shock of the problem - Ground yourself - take a couple of deep breaths - Put the problem aside - Focus on the customer - not your problem

3. Participant Observer - Show empathy for the customer's problem - Let the customer's emotion go past you - Remain a participant in the conversation - Stay focused on the solution - not the conflict

Group Discussion - Review of key concepts

Role-Play Exercise - Participants practice the above three techniques

Worst Nightmare Exercise - Participants use the three techniques to confront their worst nightmare

Conclusion and Key Take Aways - Personal action plan for success

Purchase DVD $695.00

Rent DVD for 5 Days $295.00

For free preview, email your request and information to: service@humanext.com

When we connect with our visions, and in doing so, release our passion; we have a better understanding of who we are, what we stand for, and where we're going.

Key Learning Points:

• Keep Your Vision Focused.
• Stop, Look, and Listen.
• Hold On To The Best, Let The Rest Fall Away.
• Trust Your Intuition.
• It's Not Trespassing To Go Beyond Your Own Boundaries.
• Make Your Vision Big Enough.
• Do You Have Juice In Your Camera?
• Dream the dream, find that extraordinary vision, and keep it in focus.

  A Star Thrower Release Includes 1 Leader's Guide, 1 Participant Workbook, 1 CD-ROM with two PowerPoint Presentations and Transcript, and 25 Pocket Reminder Cards / Length: 20 minutes.

  DVD Purchase Price; $795.00

  DVD Purchase price special for Education, Government, Non-profits and Consultants $596.25
  

  Rent DVD for 5 days for $295.00

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