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Scene 1: The Relationship Dimension Key Point – Trust |
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Terms for Behavior |
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Purpose of Mentor |
- Empathetic Listening (EL)
- Open-Ended Questions (OEQ)
- Descriptive Feedback (DF)
- Perception Checks (PC)
- Nonjudgmental Responses (NR)
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- Communicate sincere interest
- Express immediate concerns
- Give observations only
- Comprehend mentee's feelings
- Control own emotions
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Scene 2: The Informative Dimension Key Point – Advice |
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Terms for Behavior |
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Purpose of Mentor |
- Questions about Present (QP)
- Review of Background (RB)
- Probing Questions (PQ)
- Directive Comments (DC)
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- Learn facts about job/career
- Develop work-related profile
- Require concrete answers
- Present problems/solutions
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Scene 3: The Facilitative Dimension Key Point – Alternatives |
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Terms for Behavior |
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Purpose of Mentor |
- Hypothetical Questions (HQ)
- Uncovering of Assumptions (UA)
- Examining Commitment (EC)
- Analysis of Reasons (AR)
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- Expand individual mentee views
- Provide information/explore experience
- Provide forum for serious achievement of goals
- Learn basis for current pursuits
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Scene 4: The Confrontative Dimension Key Point – Challenge |
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Terms for Behavior |
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Purpose of Mentor |
- Careful Probing (CP)
- Open Acknowledgement (OA)
- Verbal Discrepancies (VerD)
- Selective Behaviors (SB)
- Attention to Feedback (AF)
- Comments about Potential (CP)
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- Assess psychological readiness of mentee
- Express concerns about offering criticism to mentee
- Help mentee self-assess goals/actions
- Discuss likely strategies for change
- Limit own constructive criticism offered to mentee
- Reinforce belief in growth
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Scene 5: The Mentor Model Dimension Key Point – Motivation |
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Terms for Behavior |
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Purpose of Mentor |
- Offering Thoughts/Feelings (OTF)
- Selecting Belief in Ability (SRE)
- Confident View of Risk (CVR)
- Statements about Action (SA)
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- Help mentees learn by sharing own difficulties
- Help mentee commit to attainable goals
- Accept as necessary for pursuing opportunities
- Encourage direct initiatives
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Scene 6: The Mentee Vision Dimension Key Point – Initiative |
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Terms for Behavior |
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Purpose of Mentor |
- Reflections on Present/Future (RPF)
- Comments about Strategies (CS)
- Expressions of Confidence (EC)
- Respect for Capacity (RC)
- Encouragement about Dreams (ED)
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- Reflect on career/training/education
- Clarify perceptions/abilities
- Analyze decision making
- Trust in ability to determine personal future
- Develop talents/seek goals
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